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Company Name : RACK Electric
Location : Boca Raton, FL 33432
Position : Service Coordinator/Dispatcher
Job Description : Rack Electric is seeking an energetic, hardworking, organized, efficient, well-spoken individual who enjoys helping customers and co-workers alike.We value the ability to maintain an organized daily schedule, is responsive to our team needs and enables us to timely resolve customer concerns, within a professional work environment.Responsibilities and Requirements:Checkout technicians for accuracyReporting on departmentAll scheduling flows through youExerts attention to detail, as customers may have the same problems; reports the problems as necessaryAcknowledges customers by responding to emails, texts, and phone callsUpdates all contact information for clients as necessaryDeals with any customer complaints and resolves the issue as necessary. You should always read the notes and see if you are able to answer a simple question, before passing the client on to someone elseDoes any necessary administrative work including filing reportsGrowth to a lead position where responsibilities will be1. Hosting daily huddles2. Hosting 1/1 meetings w/ team members3. Holding the team accountable for daily reporting4. Working close with the lead technician on technician office responsibilities5. ReportingBenefits:Competitive SalaryMedicalDental and Vision BenefitsLife Insurance & AD&DVacation & Holiday Paid Time-OffVarious Other Voluntary Benefits AvailableJob Type: Full-timePay: $18.00 – $25.00 per hourBenefits:401(k)401(k) matchingDental insuranceHealth insuranceVision insuranceSchedule:Monday to FridayExperience:Customer service: 2 years (Preferred)Work Location: One location
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