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Company Name : Vacasa
Location : Key West, FL
Position : Front Desk Specialist – $19.50/hr
Job Description : Why VacasaWe started with just one home and an idea: to bring homeowners and renters together with smart technology and caring local teams. Today, we’re the largest full-service vacation rental company in North America thanks to the people who give us their best every day. You’ll fit right in here if you’re curious, entrepreneurial, and thrive in a rapid-growth environment.Why Operations at VacasaWe live by a simple motto: happy team, happy owners, happy guests. Our local people are what set Vacasa apart. We’re hospitality professionals dedicated to the communities we work with. We’re the behind-the-scenes problem-solvers who create worry-free experiences for our owners and guests.What we’re looking forVacasa is seeking a hard-working, energetic employee who is passionate about delivering on the promise of excellence in customer service. By providing personalized attention to our guests and owners, in Key West, FL you will help us maintain our quickly growing portfolio of vacation homes.What you’ll doAct as the first point of contact for our guests, vendors, and, occasionally, our owners within a local management officeBe responsible for taking incoming phone calls, occasional outbound calls, and responding to emails or chats on a daily basis from guests who have questions or concerns about a reservation, statement or other concernAssist with the creation and delegation of maintenance and housekeeping tickets (If applicable)Verify unit availability to assist with scheduling vendor or realtor visitsMeet and maintain Vacasa standards and metrics such as guest satisfaction, accuracy, efficiency, and inquiry conversion to reservationsBuild and maintain business relationships and open lines of communication with other internal support teamsThe skills you’ll needTechnical computer skills required on all forms of hardware – laptops, tablets and mobile devicesProfessional in all forms of communications such as email, phone calls, video calls and textsAbility to work well under pressure in an agile, fast-paced environmentExcellent time management skills with the ability to change activity frequently and cope with interruptionsHighly responsive and reliableStrong attention to detailPrior housekeeping experience a plusAdhere to all company policies and proceduresWork environment and physical demandsAvailability to work Sunday through Saturday, early mornings and evenings as neededAbility to use hands to finger, handle or feel, and reach with hands and armsAbility to stand, sit, and walk for an extended period of timeReach overhead and below the waistRegularly push, pull, and lift up to 25 poundsOccasionally lift or move up to 50 poundsBend, stoop, squat, kneel, and twistThe physical demands described here are an example of those that must be met by an employee to successfully perform the essential functions of this job.Compensation: $19.50/hour$250 bonus available!!!What you’ll getHealth/dental/vision insurance—100% coverage optionEmployer Sponsored & Voluntary Supplemental Benefits401K retirement savings plan with immediate 100% company match on the first 6% you contributeHealth & Dependent Care Flexible Spending AccountsFlexible vacation timePaid sick days and holidaysPaid parental leave after one year of tenureEmployee Assistance ProgramCareer advancement opportunitiesEmployee discounts andAll the equipment you’ll need to be successfulGreat colleagues and culturePlease visit our careers page to review our full benefits offeringsVacasa is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We do not discriminate against applicants based upon race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or other classes protected by applicable law.Vacasa is committed to maintaining a safe and productive work environment. Possession, use, or being under the influence of alcohol or illegal drugs in the workplace is prohibited.Some positions may require that you drive a personal vehicle and/or company vehicle for work purposes. Employees who are required to drive a personal vehicle must have reliable transportation, a valid driver’s license, and be at least 18 years of age. Employees who are required to drive a company vehicle must have a valid driver’s license, be at least 21 years of age, and have been a licensed driver for no less than 3 years.An offer of employment for this role will be contingent upon the successful completion of a background check.#LI-AL1Job Type: Full-timePay: $19.50 per hour
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