Guest Experience Agent Job Vacancy in Gibson Beach Rentals Florida – Latest Jobs in Florida
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Company Name : Gibson Beach Rentals
Location : Florida
Position : Guest Experience Agent
Job Description : The Guest Experience Team requires a strong commitment to providing the best possible experience for our guests & owners. The position is responsible for assisting inbound and outbound callers. Key responsibilities include converting inbound calls to confirmed bookings, DELIVERING a great experience for in-house guests, while providing support to other internal departments. We offer an aggressive commission plan to our agents in addition to a competitive wage, all while being part of a great culture!· Answer incoming calls in a friendly and efficient manner. Provide guests with requested information concerning a booking and/or information on our local area.· Obtain necessary information from guests to perform quality guest care services.· Process incoming reservations received via phone and email; including guest, owner, owner referral and guest-of-owner bookings.· Contacting guest arrivals and assisting with guest needs.· Respond to emails with guest booking inquires and general information questions.· Ability to apply good judgment at all times and maintain a clean work area.· Applicant required to have high degree of comfort working with technology in a fast-paced environment and express professionalism at all times.· Applicant must express team-working skills, excellent attention to detail, verbal and written communication skills.· Ability to understand and follow instructions and complete routine reports and correspondence.· Requires arriving on time & staying late if necessary.· Must be available to work weekends, holidays, flexible shifts. Enjoy paid holidays!· Enjoy a PTO Plan and our Healthiest You Bundle allowing for telehealth and more!Office hours vary from 8AM – 8PM, weekends required. This position will work 100% remote as the needs of business dictate. Personal PC and connection required.Job Type 1: Full-timeBenefit Conditions:Only full-time employees eligibleWork RemotelyYesJob Type: Full-timePay: $15.00 per hourBenefits:Dental insuranceFlexible schedulePaid time offRetirement planVision insuranceSchedule:10 hour shift8 hour shiftDay shiftHolidaysOn callWeekend availabilitySupplemental Pay:Commission payCOVID-19 considerations:All guests / office visitors are required to wear a mask upon entering office.Ability to commute/relocate:Miramar Beach, FL 32550 (Preferred)Education:High school or equivalent (Preferred)Experience:Front Desk: 1 year (Preferred)Reservation: 1 year (Preferred)Work Location: Multiple Locations
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