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Company Name : Easton Coach Company
Location : Cherry Hill, NJ 08034
Position : Dispatcher
Job Description : Easton Coach Company, with a new location in Cherry Hill, NJ provides transportation to senior citizens, persons with disabilities, individuals with special needs and other assigned passengers. We are currently seeking Service Controllers for our team!Job Responsibilities: Operates hotline, answering telephones, taking and relaying messages and clearlyActs as point of contact for drivers operating live trips, responding to driver requests for assistance, taking detailed messages concerning accidents, incidents other emergency situations and vehicle malfunctions and failures and directing these reports to appropriate contactsMaintains detailed, accurate and comprehensible log of all incoming and outgoing communicationsResponsible for influencing positive employee morale and quality customer serviceDistributes keys to drivers while assessing their fitness for duty and compliance with company policesDesired Minimum Qualifications: Valid CDL Drivers License w/ P EndorsementPervious Service Controller experience (Disopatch) preferredPrevious Customer Service experience preferredMust Pass a DOT Physical and Drug TestExperience with Trapeze software preferredKnowledge of service area a plusStress-tolerant nature necessary to consistently, calmly and effectively responding to demanding, crisis and emergent situations while maintaining self control and composureFlexibility and adaptability to change and considerable variability in both the nature and volume of workEffective and appropriate communication skillsJob Type: Full-timePay: From $20.00 per hourBenefits:401(k)401(k) matchingDental insuranceEmployee assistance programEmployee discountFlexible spending accountHealth insuranceLife insurancePaid time offProfessional development assistanceReferral programVision insuranceSchedule:10 hour shift8 hour shiftDay shiftHolidaysMonday to FridayOvertimeWeekend availabilitySupplemental Pay:Bonus paySigning bonusExperience:Dispatching: 2 years (Preferred)License/Certification:CDL with Passenger Endorsement (Required)Work Location: One location
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