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Company Name : SJI Quality Consulting Services
Location : Cherry Hill, NJ
Position : Customer Service Representative
Job Description : At SJI Quality Consulting Services, we have our eye set on one goal, to create the best consumer experience and enhance customer satisfaction. If you love assisting others, you’re empathetic, an exceptional active listener, and good at addressing customer inquiries regarding company products and services and their account and billing issues, then your job search ends here. Our Customer Service Representatives enjoy positively resolving matters while keeping company interests in mind. Our mission is to offer the best customer support possible while providing a substantial career opportunity for our Customer Service Representative team.Our Customer Service Representative team is tenacious, courteous, and most importantly, eager to make this year our best year yet! We’ve assembled a loyal team of Customer Service Representatives who are empowered to make decisions and inspired to go the extra mile for the client. Enjoy a career enriched with opportunities where you will continuously develop your professional knowledge while being a part of our diverse and inclusive environment.Customer Service Representative Responsibilities: Pinpoint and assess customer concerns by actively listening to their desired needs and providing a solution in an applicable timeCommunicate professionally, openly, and persuasively with customers to portray the value and benefits of our client’s services, sales promotions, and productsMaintain updated customer information at all times, including account information, billing, contact information, and updated addressFollow all standards and company policies while interacting with customers, clients, staff members, and the management teamWork efficiently with fellow Customer Service Representative team to meet or exceed customer acquisition and sales goalsIdentify opportunities for improvement and contribute new ideas during staff meetings to upper management for discussion and implementationCustomer Service Representative Qualifications: High school diploma or GED is a must0-3 years of customer service, retail, sales, or client relations experienceAbility to work in a fast-paced, high-volume environment, meeting customer demands in a safe, accurate, and timely mannerProvide exceptional customer service at all timesExcellent active listening, interpersonal, and communication skillsBe a team player, assisting coworkers whenever neededA self-motivated and determined individual with a desire to succeedJob Type: Full-timePay: $43,000.00 – $63,000.00 per yearBenefits:401(k)Schedule:8 hour shiftMonday to FridayWeekend availabilitySupplemental Pay:Bonus payCommission payWork Location: Multiple Locations
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