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Company Name : Union County College
Location : Elizabeth, NJ
Position : Student Service Generalist
Job Description : The Student Services Generalist will support Continuing Education and Workforce Development in the implementation of Elevate, the non-credit enrollment and course management system. In addition, the Student Service Generalist is the primary interface with students seeking entry into the Continuing Education and Workforce Development programs. The Generalist will be responsible for working with staff to ensure the proper implementation and use of the registration system, as well as registration of individuals through personal contact and follow through with the prospective student as she/he proceeds through the registration process.This is a grant funded position. Funded through HEERF II Institutional CRRSAA (Coronavirus Response and Relief Supplemental Appropriations Act). The grant is to support higher education institutions to respond effectively to the coronavirus while preserving the learning environment. The funding is for the response of the ongoing crisis.Work with department and Information Technology staff to ensure implementation of registration system and document best practices.· Assists students with registration and tuition/fee payment instruction.· Provides on-going information to students and potential students regarding policies, programs, and procedures.· Recommends improvements to department procedures as needed. Collaborates with other staff/administrators/faculty to identify needed improvements in procedures and communication· Reads, interprets, and communicates College policies and procedures.· Collaborates with department and College staff to ensure efficient use of Elevate.· Performs related duties as assigned by supervisor.Bachelor’s degree required.Outstanding customer service and communication skills.· Working knowledge of an online student registration system and associated processes.· Proficient in Microsoft Suite (Word, Excel, Outlook, PowerPoint).Proficient use of technology including on-line registration systems· Must possess strong interpersonal skills to interact tactfully and courteously with students, the general public, faculty, and other staff members.· Must be a “quick study” in order to quickly grasp knowledge of policies and procedures relating to every aspect of student registration in non-credit programs that a prospective or current student may utilize.· Analytical and problem-solving skills.· Ability to take required initiative to solve problems.· Ability to collaborate with others.· Commitment to student service and a diverse population.This position’s duties are normally performed in a typical interior/residence work environment, based on the activity scheduled.· Some physical effort required; however, the employee must occasionally lift and/or move up to 25 pounds.· No or very limited exposure to physical risk.Some travel requiredinterested candidates, please submit your full application on the Union County College Web Portalhttps://ucc.peopleadmin.com/postings/7781Union County College does not discriminate on the basis of race, color, national origin, sex, marital status, religion, age, disability, handicap or other legally protected status in its provision of employment, education, and activities, or other services.Union County College is an EEO/AAP Employer/Protected Veteran/Disabled==============Disclaimer: This job description outlines the general nature and key features performed by various positions that share the same job classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and qualifications required of all employees assigned to the job. Nothing in this job description restricts management’s right to assign or re-assign duties to this job at any time due to reasonable accommodations or other business reasons.==============We offer a comprehensive benefits package for full-time faculty and staff which includes twenty medical plans to choose from including PPO, HMO and HD plans offered by BC/BS and Aetna, three dental plans including two PPOs and one DMO offered by Delta Dental of NJ, and a pension plan with seven investment carriers. We also offer twenty vacation days, ten paid holidays, and a ten week summer work schedule which allows the college to close on Fridays. Other additional benefits include gym privileges, tuition remission for credit and non-credit courses at Union County College, and tuition reimbursement for an approved degree program at an accredited college or university.Full-Time, grant funded position. Flexible schedule to meet department needs. Some evening, weekends, and extended hours will be required. Ability and willingness to travel on short notice to all on and off- campus sites as needed by the college. Mandatory overtime is required throughout the year, especially at peak times. Employee must establish primary residency in New Jersey within one year of appointment unless an exemption applies.Grant Position:Position will be terminated upon expiration of grant funding.Job Types: Full-time, ContractPay: $40,000.00 – $65,000.00 per yearBenefits:401(k)401(k) matchingDental insuranceHealth insuranceLife insurancePaid time offTuition reimbursementVision insuranceSchedule:8 hour shiftMonday to FridayCOVID-19 considerations:Vaccination strongly recommendedExperience:Academic & Career Advisors: 1 year (Preferred)Willingness to travel:25% (Preferred)Work Location: Multiple Locations
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