Call Center Representative (Remote) Job Vacancy in Movado Moonachie, NJ 07074 – Latest Jobs in Moonachie, NJ 07074

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Company Name : Movado
Location : Moonachie, NJ 07074
Position : Call Center Representative (Remote)

Job Description : At Movado Group, we are committed to building the strongest brands in the industry – and we are passionate about what we do. Our people are fueled by a creative spirit and a drive for excellence that are reflected in every aspect of our business. We offer the watch industry a compelling strategic vision and track record of sustained growth – and we offer our employees opportunities for career advancement. We invite you to come share in our success.

The Call Center Representative is responsible for answering incoming customer calls, utilizing company policies to solve customer issues, and escalating calls to the appropriate team member when necessary.
Roles and Responsibilities:
Answer inbound calls regarding product orders, parts orders, and repair requests in a fast-paced environment
Provide first-level assessment, support, and resolution of issues
Maintain customer satisfaction ratings based on explicit criteria set forth by the company
Handle dispute escalation in accordance to existing policies and procedures
Respond to technical support inquiries for our connected watches, such as, set-up (pairing product), troubleshooting, hardware, and firmware compatibility, providing options and recommendations, etc.
Assess and resolve service or billing complaints by exchanging merchandise, authorizing refunds, and/or adjusting invoices
Keep detailed records of customer interactions and transactions, recording inquiries, complaints, comments, and actions taken
Attend mandatory monthly training and department meetings before/after normal work schedule to stay updated on product and company policy changes
Must be able to work overtime as needed, including weekends, especially (but not exclusively) during peak seasons
Requirements
***New hires must be fully vaccinated at the date of hire. If you are unable to get the vaccine, or if you have any questions about these requirements, please contact the Human Resources Department at immunization@movadogroup.com.
The ideal candidate will have the following qualifications:
Minimum of 2 years of service-related experience in a call center environment
High level of professionalism, reliability and flexibility is a must
Ability to work in a fast-paced environment with conflicting priorities
Automatic Call Distributor (ACD) system experience a plus
Must have a high level of familiarity/comfort working with IOS/Android Software, including app pairing and/or basic troubleshooting
Must have the ability to learn systems and navigate multiple windows to obtain and update necessary information while assisting customers
Excellent written and oral communication skills (English)
Basic knowledge of Microsoft Office required (Outlook, Word, Excel, OneNote)
Experience with chat a plus
SAP experience a plus

Movado Group, Inc. designs, sources, and distributes MOVADO®, MVMT®, OLIVIA BURTON®, EBEL®, CONCORD®, COACH®, TOMMY HILFIGER®, HUGO BOSS®, LACOSTE®, and CALVIN KLEIN® watches worldwide, and operates Movado company stores in the United States.

Now is the perfect time to explore watch industry career opportunities with us. Our employees enjoy a competitive compensation and benefit package. Our people are the corner stone of our business – we invite you to grow your career with us.

Movado Group, Inc is an equal opportunity employer. It prohibits discrimination based on age, color, disability, marital or parental status, national origin, race, religion, sex, sexual orientation, gender identity, veteran status or any other legally protected status in accordance with applicable federal, state and local laws.

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