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Company Name : ACOHA
Location : Springfield, NJ 07081
Position : Call Center Representative
Job Description : Busy Hematology Oncology Medical Office needs Full-time Call Center Representative.JOB DESCRIPTIONOur office is committed to providing compassionate, efficient, and effective medical care to our patients in a friendly and pleasant setting. We are looking for a friendly, caring, knowledgeable, detailed-oriented, dependable, and flexible individual who has the ability to adapt to a fast-paced, ever-changing environment.RESPONSIBILITIES:Greets all incoming patient calls in a cordial, friendly, and prompt mannerAnswer multiple line, busy telephone system in prompt and courteous mannerSchedule & rearranging appointmentsSchedule all new patient appointments (incoming calls, faxed referrals)Confirm upcoming patient appointmentsAccurate and fast data entry capabilityMaintaining patient chartsTaking detailed messages for triagingTriaging calls to appropriate departmentsDeescalating complaints and/or medical emergenciesStrong follow throughAnswer any non-clinical questions patients may haveVerify patient demographic and insurance informationObtain insurance pre-certifications and referralsCollects co-pays and outstanding billsAuthorizationsRoute clinical questions and emergency calls to nursing staff or physicianReview and handle all messages emailed to the office by the Answering ServiceMaintain confidentiality of Protected Health InformationEffectively cope with typical job stress in a professional, calm mannerMaintain professional appearance and personal conduct at all timePerform other duties as assignedSALARY commensurate with education and experienceCOMPREHENSIVE benefits packageJOB REQUIREMENTSEDUCATION:High school degree or GED required.EXPERIENCE:Prior medical receptionist/call center experience, preferably in a Heme/Onc setting. Ability to do authorizations, schedule scans etc knowledge of health insurance plans and referralsComputer/EMR knowledge is a plusREQUIRED PERSONAL QUALITIES:Friendly, Personable and DependableStrong organizational and interpersonal skillsAbility to prioritize responsibilitiesCaring attitude towards patients and coworkersDetail orientedAdherence to all policies and procedures, including safety, attendance, punctuality and personal appearanceGood verbal and written communication skillsAble to multi-taskStrong work ethicTeam playerSelf-motivatedFlexibleJob Type: Full-timeJob Type: Full-timePay: $18.00 – $22.00 per hourBenefits:401(k)Dental insuranceFlexible spending accountHealth insurancePaid time offVision insuranceSchedule:8 hour shiftCOVID-19 considerations:masks requiredWork Location: One location
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