Guest Ambassador Job Vacancy in Liberty Science Center Jersey City, NJ – Latest Jobs in Jersey City, NJ

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Company Name : Liberty Science Center
Location : Jersey City, NJ
Position : Guest Ambassador

Job Description : IMPORTANT NOTE: Liberty Science Center is currently open to the public Thursday, Friday, Saturday, Sunday, and occasional holiday Mondays. Due to our reduced operating hours, LSC is conducting limited hiring; however, we currently anticipate hiring two part-time Guest Ambassadors. Interviews for this position will be conducted virtually. All candidates for this role MUST be available to work Thursday, Friday, Saturday, and Sunday with no exceptions. You must also be able to work Monday holidays. All Guest Ambassadors must wear a mask for the duration of the work shift.The RoleThe Guest Ambassadors at Liberty Science Center are the first point of contact with our guests and play a vital role in providing a quality experience from the moment visitors walk through our doors to the moment they exit. The Guest Ambassador is the heartbeat of the frontline teams that are essential to fostering an environment that is safe, engaging, enjoyable, and conducive to learning. Guest Ambassadors primary areas of focus are to: (1) Engage with guests in a friendly, informed, professional service-oriented demeanor (2) Demonstrate leadership by personally providing excellent customer service at all times (3) Provide stellar guest service in galleries and experiences throughout the building to engage guests, answer questions, resolve issues, control crowds and lines, and oversee the condition, presentation, and safety of all public spaces.Guest Ambassadors report to the Guest Engagement management team and are active members of the Guest Operations and Group Services team.What You’ll BringCharismatic, energetic, and friendly, your customer-service focus and positivity drives our goal to continuously improve the LSC experience. While you may not be a scientist or technologist, you are interested in the worlds of science and technology and excited by the prospect of working in a Science Center. Along with your customer service expertise, you:Enjoy speaking in public and getting to know our visitors. You are excited to work with a diverse population of guests and will present an eager, friendly, service-oriented demeanorTake initiative and are quick to solve problems and offer creative solutionsWork well within a team-based setting. You are comfortable coaching peers and treating guests, coworkers, etc. with respect and professionalismPossess strong judgment. You make decisions that keep the guest experience in mind and know when it is appropriate to refer to a supervisorUphold a consistently high level of enthusiasm and energy whether it is a busy or slow dayThrive in an ever-changing, high-energy environment and demonstrate flexibility by following direction and adjusting to changing policies and proceduresLove to have a good time! You are ready to play and interact with guests of all ages (heavy focus on children 3-13)We are building a culture that is inclusive, positive, and professional and can’t wait for you to be part of our team!What You’ll DoGeneralPersonally provide excellent, gold standard customer service at all timesContribute to a positive team-based workplace culture that embraces and advances team goals through peer coaching and modelingDemonstrate leading performance that sets the standard for others, including stellar attendance and reliability, exceptional guest engagement, and carrying oneself with the utmost professionalismServe as an advocate for guests while simultaneously promoting the interests of LSC, by communicating with a variety of diverse guests to ensure a positive museum experience and resolving visitors’ concerns and complaints to their satisfaction and LSC’sMaintain a thorough knowledge of all Liberty Science Center offerings including exhibitions, theater programs, events, programs, etcManage crowds and queues calmly and efficientlyAssist in training of new hires to the highest of service standardsLeader in safety and cleanliness. Assists in cleaning duties as assignedProvide assistance with special events and programming as neededAccomplish other tasks, duties and responsibilities as requested and assignedGuest OperationsGreet and welcome guests as they enter the Science Center as well as throughout the building and assist guests with orientation and directionsPresent science topics in a comprehensive and accessible manner to learners of all ages, adjusting facilitation as necessary to respond to individual needsCultivate a positive and enriching experience for LSC guests by playing with and engaging guests within exhibits, answering questions, and presenting information clearly and accuratelyOversee and monitor the condition, presentation, and safety of all public spaces and assist in the preparation and closing of all public spacesProvide stellar guest service in galleries and experiences throughout the building to engage guests, answer questions, resolve issues, control crowds and lines, and oversee the condition, presentation, and safety of all public spacesBox OfficeProvide high quality, end-to-end care of LSC guests including online ticket purchasers, walk-up customers, and LSC members at all operational ticketing stationsEnsure all guests are well informed on all currently available LSC experiencesMaintain an accurate register throughout the day and successfully reconcile all on-site payments, check-ins, and ticket/voucher redemptionsAccurately input data into LSC’s ticketing system (Tessitura)Serve as an ambassador of our institution and mission at all timesOperate within the Box Office according to policies and procedures to provide the most safe and efficient environment as possible for guests and coworkersDesired Knowledge, Skills, and Abilities (KSAs)Applied knowledge of superior guest engagement standardsOutstanding peer modeling, coaching, and training capabilitiesStrong teaming and collaboration skillsExceptional communication and de-escalation skillsCreative and resourceful problem solving skillsAbility to work well as a team member or independentlyPreferred Qualifications and ExperiencePrior success in the delivery of quality customer service in a fast-paced environment is a huge plus!ClassificationThe Guest Ambassador is a regular, part-time position which is non-exempt, according to the Fair Labor Standards Act. This role will be eligible for overtime for work that exceeds 40 hours per week; however, all overtime must be approved in advance by the role’s supervisor.ScheduleGiven that LSC is open 363 days per year and operates seven days a week, all employees must be able to work a flexible schedule, including early mornings, evenings, holidays, and weekends, as business needs require. The Guest Ambassador will work an average of 4 days per week. Shifts can range from 4 – 8 hours and generally total about 24 – 32 hours per week on average. This role must have an availability from Thursday through Sunday including evenings and occasional Mondays.Physical/Environmental DemandsThe physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals to perform the essential functions.During the virus pandemic, the ability to wear a face mask that fully covers your nose and mouth for long periods of time is required! While performing the duties of this job, the employee must also be able to stand for long periods of time while working with staff on the Science Center floor to prepare for events or fill in for frontline staff. The ability to lift 30 pounds is required. The position requires the ability to walk on concrete floors, climb stairs, bend/lift/stretch, tolerate high levels of noise, navigate crowds, and publicly speak. This role also requires the ability to work outdoors, including walking on uneven ground and being exposed to varied weather elements.LSC’s Work Culture at a GlimpseLiberty Science Center’s culture can best be described as a fun, creative, collaborative, and casual working environment.Our EnvironmentLiberty Science Center is located in a beautiful waterfront state park in Jersey City, New Jersey. Not only is Jersey City easy to get to from any points in Northern NJ and Manhattan, but it also holds the title of the most diverse city in the United States. Employees have access to free parking, the Hudson-Bergen Light Rail, and the NJ Path train. In addition, all employees have access to a terrace with stunning NYC views.TravelThis position requires no travel.To apply: Please submit a resume and cover letter highlighting why you are a perfect fit for this position.___________________Liberty Science Center is an equal opportunity employer committed to fostering an inclusive and innovative environment with the best employees. We, therefore, provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, military service, marital status or any other protected status in accordance with applicable law. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.Job Type: Part-time

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