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Company Name : Guardian Drug Company
Location : Dayton, NJ 08810
Position : Junior IT Support Associate
Job Description : The IT Support Associate provides support to end users, troubleshoots hardware and software issues, escalates issues to the manager as required, acts as a liaison between hardware/software vendors and the end-users and assists with asset management.ResponsibilitiesConfiguring desktop/laptop computer systems for use on the Company network, including re-imagingProviding basic operating system and application support to users on PC (email configuration, office applications, web browsers, internal software tools, etc.)Performing routine preventative maintenance on workstations, printers, and peripherals and assisting with asset managementAssist with maintaining, upgrading and troubleshooting LAN/WAN networksProviding administrative support including user portal access and password assistanceReports/Escalates issues to hardware vendors and software maker for resolutionPerforming other tasks as assignedMinimum Qualifications1+ year(s) related experienceHigh School diploma or GEDExperience in desktop IT support on current Windows platformsAbility to troubleshoot routine hardware and software problems on personal computing devices such as desktops, laptopsAbility to prioritize and manage multiple, competing goals and tasksAbility and enthusiasm to learn new technologies and skillsAbility to work well both independently and in a team environmentWillingness to learn new toolsPreferred QualificationsBasic knowledge of networking (e.g., firewalls, DHCP, DNS, TCP/IP)Basic Administration skills, Windows Active Directory knowledge,Basic network, software and hardware troubleshooting skillsBenefits:401(k)Comprehensive Medical InsurancePTOJob Type: Full-timePay: $15.00 – $32.00 per hourSchedule:Monday to FridayEducation:High school or equivalent (Preferred)Work Location: One location
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