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Company Name : Vdart Inc
Location : Pittston, PA 18640
Position : IT Support Technician
Job Description : Job Title: IT Support TechnicianJob Location: Pittston, PA 18640Duration: Contract Job Description: The individual in this position is to report to and receive direction from the Client Services Manager. The individual will be primarily responsible for the procurement, configuration and maintenance of desktop hardware, peripherals, network infrastructure equipment and primarily Tier II support on all corporate wide desktop applications, one-on-one and classroom training for those applications.Essential Duties and Responsibilities include the following. Other duties may be assigned.· Setup and configure PC and PC-based hardware and peripherals.· Maintain detailed asset database to accurately track equipment, lease and warranty information.· Performed to posted SLA’s between Infrastructure, Client Services and Help Desk.· Coordinate vendor provided services for hardware maintenance.· Resolve hardware specific problems and work with Infrastructure and/or Application Specialists to resolve more complex problems.· Strong verbal and written communications, the ability to multitask, the ability to manage irate clients and solve disputes.· Degree of technical knowledge and the ability to recognize problems and act accordingly to resolve those problems.· Satisfactory and timely completion of day-to-day work and requests for service.· Overall efficiency of the ITS Client Services group.· Attitude towards work and willingness/ability to cooperate with coworkers and supervisors.· Ability to interact effectively with the users and other team members.· Degree of independence.Job Specifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Education and/or Experience: Position requires a Bachelor’s Degree or certificate in Information Technology and relevant experience in installing and maintaining Windows-Based clients on either Citrix or Windows Server local area networks. Working knowledge of MS Windows Operating Systems and proficient with MS Office Suites including Office 365. The individual must have demonstrated ability to interact productively and amicably with IT and the user community. Must be motivated, a self-starter, capable of independent work, and possess the ability to manage simultaneous projects in a demanding environment.Job Type: Full-timeSalary: $20.00 – $22.00 per hourSchedule:8 hour shiftMonday to FridayWork Location: On the road
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