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Company Name : Kistler O’Brien Fire Protection
Location : Bethlehem, PA 18017
Position : Contract Administration/Customer Service
Job Description : Position SummaryThis position is primarily administrative and requires:The ability to understand customer needs and requirements to provide our customers with the best possible customer experienceContract administrationThe ability to analyze account profitabilitySourcing new sales opportunities and upselling Kistler O’Brien Fire Protection servicesEssential Duties and Responsibilities: Identify accounts coming due for service 4 months in advanceResearch the services we provide for each customer and what additional services we can suggest.Reach out to the current customer contact and inform them we are now sending out service contracts for the work we perform.Review what kind of service we perform and generate interest in other KOB services we can provide.If the customer has interest in other services, forward a lead and/or schedule an appointment for a service sales representative to visit the customer.Analyze account profitability and implement a standard price increase for appropriately priced work or an above standard price increase for accounts where the work was found to be below our profitability criteria.If the contract needs to be sent to someone different than our current service contact, reach out to the contract contact and explain we will be e-mailing them a service contract for signature.Generate a service contract with updated pricing and e-mail it to the customer.To achieve productivity goals, a high volume of contracts will need to be sent daily.If the customer has not returned the signed contract within 15 days, follow up to confirm they received the document and request they sign and return it.Perform all necessary contract follow up until the service contract is returned.Forward signed contracts to customer support to attach the document to the account and enter updated pricing and customer contract contact information.Follow up on frequency of visit indicators, work with the service department to ensure work has been completed, if work is in process, ensure there is a clear future for resolving the customers issues and make sure the customer is informed of our plan to complete the work.Assist house accounts with customer service issues.Perform customer satisfaction surveys.Participate in special projects as assigned.The above duties are not to be considered a complete list of duties and responsibilities assigned to this position.Basic Qualifications: High School diploma or GEDA minimum of 2 years’ experience in a business officeExperience with Microsoft Outlook and WordOther Qualifications: A strong phone presence with strong listening skillsExceptionally strong computer and administrative skillsAbility to multi-task, prioritize, and manage time effectivelyAbility to stay focused on task in a fast-paced service department environmentExcellent interpersonal, verbal, and written communication skillsBenefits: As the Authority in Fire Prevention, Kistler O’Brien Fire Protection understands the importance of a job well done and recognizes that without dedicated employees, our customers would experience devastating consequences. We know our work matters, and we are searching for individuals who want to be part of something bigger. We want individuals who take pride in their work, can leave the work day feeling a sense of accomplishment, and appreciate being part of the KOB Team. We are a forward-thinking, family-friendly company willing to train on the job and promote from within. Your future is what you make it here – there really is no limit and every employee has a voice to be heard.We understand the critical role that employee benefits play in the job market, specifically, your decision-making process. Here at Kistler O’Brien Fire Protection, you are offered a comprehensive benefits package that includes Medical, Dental and Vision, with paid time off, sick days and paid holidays. You can also plan for your future with life insurance, disability and a company-matched 401K Plan.Pre-Employment / Employment Requirements: Clear Criminal Background ChecksApproved Drug & Alcohol Screen ResultsPhysical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this position, the employee is regularly required to stand and sit.Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.Job Type: Full-timePay: $17.00 – $21.00 per hourBenefits:401(k) matchingDental insuranceEmployee assistance programHealth insuranceHealth savings accountLife insurancePaid time offVision insuranceSchedule:8 hour shiftAbility to commute/relocate:Bethlehem, PA 18017: Reliably commute or planning to relocate before starting work (Required)Education:High school or equivalent (Required)Experience:Administrative & Business Operations Occupations: 2 years (Preferred)Computer skills: 2 years (Preferred)Work Location: One location
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