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Company Name : Miracle-Ear
Location : Reading, PA 19606
Position : Patient Care Specialist
Job Description : MIRACLE-EAR HEARING AID CENTERSHearing Instruments, Inc. is one of America’s largest Miracle-Ear hearing aid franchises, with professional offices throughout Pennsylvania. We are the largest and most successful hearing aid practice in Pennsylvania and we are a profitable, debt free and very stable company with a solid vision for our future. Miracle-Ear has been helping people hear better for more than 70 years, we have the most recognized brand in our industry and are a certified World-Class Franchise.We are seeking success-oriented professionals who want to be associated with the best and are dedicated to excellence in patient care to train for the position of Hearing Instrument Specialist. This is an employee position. No previous experience in our field is necessary. In this role you will assist the Sales Consultant in doing follow-up and aftercare after the point of sale. Our patients come back to us for regular check-ups so that we can make sure that they are getting the most out of their hearing aids. This level of care pays off. Although we support the business with a significant advertising budget, more than half of our sales come from repurchases from happy clients and their referrals.Description: Hearing health care experience is not required, however, learning agility and adaptable technical skills will be a key part of your successConfidence, attentiveness, empathy, and thorough critical thinking skills will be used as you analyze patient needs from the moment they meet youA great hearing care professional can establish trust quickly and individualize and customize all aspects of every patient’s caseNot only will you be improving the quality of life of your patients, you will also be creating an amazing work environment with your office partnersQualifications: Ability to “wow” patients with exceptional Customer Service skills2-4 years of customer service experienceAbility to build Trust and Rapport immediatelyExpert level Decision QualityDemonstrated Time Management excellenceComputer SkillsA consistent, gapless work history with minimal career changeWe provide: Hours Monday-Friday 8am-4pmPaid training & all training materials, lodging, fees, etc.Full support staff with premiere trainersSalary+ Commission pay planFull-Time Front Office Assistant to help manage patient flow, paperwork and lead generationLocal and National targeted marketing to drive leads supported by a full time Call CenterLarge existing patient base who upgrade technology every few years. (40% of our business)Bi-Monthly sales meetings which are unique and fun!Strong community involvement with a spirit of giving backFull health insurance including dental & vision3 weeks’ vacation401K with company matchProfessional office atmosphere with state-of-the-art equipment and technologyThis is a position in which you make a profound difference. You are seen as a healthcare professional, you earn a professional level income, and you are a part of a very special organization that you can be proud of.At Miracle-Ear®, we want to do everything we can to help connect people to hearing health care. Through the Miracle-Ear Foundation®, in partnership with Miracle-Ear centers, we have donated over 10,000 hearing aids to more than 6,000 individuals who could not afford to receive the hearing health care they need. Join the Miracle-Ear team today, and help us give the gift of sound to communities all across America. To apply for this position, please email your resume and salary history. Resumes will only be accepted via email.Job Type: Full-timePay: $45,000.00 – $55,000.00 per yearSchedule:Day shiftWork Location: One location
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