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Company Name : The Loomis Company
Location : Wyomissing, PA 19610
Position : Bilingual CSR – Medical Benefits (Remote Opportunities/Spanish Fluency Required)
Job Description : The Loomis Company is seeking individuals who are driven, reliable, and looking to excel with our growing team! For over 65 years, The Loomis Company has been a family owned company committed to protecting what you value most…Your people. Your assets. Your future.
WHO WE ARE:
With a reputation as one of the most trusted insurance experts in the industry, The Loomis Company continually expands our business with a focus on service, expertise, and technology.
WHO WE’RE LOOKING FOR:
Highly motivated team members that have a passion for helping customers and a drive to learn and grow. During one of the varying shifts available from 8:00am-11:00pm(EST), Monday-Friday. The position will entail:
Providing stellar customer service to claimants, providers, and clients with problems or questions regarding their claims and/or policies via telephone or correspondence.
Maintaining accurate customer service logs.
Processing incoming client correspondence.
Interpreting and applying provisions of manuals, SPDs, medical terminology, and insurance claims.
Meeting or exceeding production goals for calls and correspondence. Meeting or exceeding customer service quality standards.
Completing special projects as assigned.
WHERE YOU’LL BE LOCATED:
In a secure, quiet location with high speed, reliable internet either remotely or in our Wyomissing Office.
WHAT YOU CAN BRING TO THE TEAM:
Although experience is preferred, we will train the right team member!
Proven ability to communicate bilingually (English/Spanish) via telephone and written correspondence with an enthusiastic and courteous demeanor.
Stellar people & listening skills.
Proven reliability, problem solving skills, and ability to work well under pressure in a fast-paced environment.
Proficient typing skills with minimal error count.
Knowledge of Microsoft Office products.
DESIRED EDUCATION AND EXPERIENCE:
High School Diploma or General Education Degree (GED), plus two years customer service experience preferably in a call center environment, with medical codes and/or terminology helpful. Bachelor’s degree preferred.
WHAT WE HAVE TO OFFER YOU!
Generous Paid Time Off & paid Holidays
Work/Life Balance
Medical, Dental, and Vision
Healthcare spending or reimbursement accounts such as HSA or FSA
Employer paid Core Benefits – Life Insurance, Short & Long Term Disability, EAP
401k with Company match
Many Company sponsored employee events
Career advancement opportunities
HIPAA SECURITY STATEMENT:
This position may require access to private health information (PHI) and/or electronic private health information (EPHI) for Loomis Company clients. The minimum necessary access will be granted based on the employee’s responsibilities. To perform their job requirements, certain employees may also be granted access to PHI and EPHI of Loomis Company employees.
The Loomis Company is proud to be an equal opportunity employer committed to hiring a diverse and inclusive workforce. We provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of sex, sexual orientation, gender (including gender identity and/or expression), pregnancy, race, color, creed, national or ethnic origin, citizenship status, religion, disability, marital status, age, genetic information, veteran status or any personal attribute or characteristic that is protected by applicable local, state or federal laws.
This post is listed Under Pennsylvania jobs
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