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Company Name : Kinsey’s
Location : Mount Joy, PA
Position : CBD Customer Service & Event Coordinator
Job Description : The primary objective of the Customer Service & Event Coordinator is to service consumers and retailers through delivering excellent support for Kinsey’s private label brands. The Customer Service & Event Coordinator is responsible for managing all warranty resolutions, customer inquiries, and consumer orders by delivering knowledgeable and caring service. The Customer Service & Event Coordinator will also be responsible for organizing and attending trade shows and consumer events, including overseeing contracts, personnel planning, logistic arrangements, and all event related details.
Principal Duties & Responsibilities
Poses a high-level knowledge of each consumer brand and brands products, including brands mission and objectives.
Research, coordinate and organize all trade shows and consumer events.
Attend trade shows and consumer events. Expected travel 10 times per year.
Manage warranty claims and identify defective and/or potentially hazardous product trends
Oversee all consumer-direct phone calls, e-mails, and orders.
Implement in stock and product/brand updates to websites.
Act as a liaison on behalf of Kinsey’s Brands Division to the Kinsey’s Sales Teams by delivering product support, warranty updates, and other notable information.
Participate in idea generation and feedback for product rosters and new product launches.
Position Attributes
Detail oriented; including planning and organizational skills
Clear and concise communicator.
Dedication to enhance the customers experience and perception.
Proficient in Microsoft Office products
Knowledge of archery and firearms products
Expectations
Maintain professional and technical knowledge of Consumer Brands products.
Be proficient in BC, Jet, K-Net and other systems related to account maintenance
Contribute to team effort by accomplishing related results as needed
Operate under legal binding Non-Disclosure Agreement
This post is listed Under Pennsylvania jobs
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