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Company Name : Lutron Electronics
Location : Center Valley, PA 18034
Position : Technical Support Representative
Job Description : Division:Customer/Sales Support and ServicesLutron Electronics Co., Inc has an immediate opening for a service-oriented and collaborative problem solver to work on our Customer Support team. This position will be specifically focused on providing exceptional service to our residential and commercial customers.What you’re going to do: Interact with current and future customers as the one-stop solution on product education, selection and compatibilityLeverage your problem solving and communication skills to understand our customers’ needs, troubleshoot any issues and propose the best solutionWork through the organization as the voice of the customer to provide product feedback and grow your networkUtilize your creative and “outside of the box” thinking skills to propose solutions to the challenges of our businessWhat’s your impact: Your passion for excellence will leave our customers with the feeling of exceptional serviceThe product feedback you provide to other parts of the organization will help us to continue innovating and delivering value to our customersYou will uphold our position as the industry leader with your impressive communication and problem-solving skillsHow you know you’re qualified: You have prior customer-facing experience and enjoy solving problems through your work, your volunteer efforts or your hobbiesYou have a previous experience troubleshooting issues, diagnosing problems or working in a technical support capacityYou are adaptable and resilient and possess great written and verbal communication skillsIf you have a degree, you have a minimum GPA of 2.8What’s in it for you: Build a robust foundation of product and customer knowledge through interactive trainings, shadowing and mentoring that you can leverage as you develop your career at LutronCompetitive and comprehensive benefits packageExposure to all areas of our business from engineering to quality to field service and everywhere in betweenLutron Electronics position as the leading manufacturer of lighting controls worldwide, our unsurpassed quality, the breadth and depth of our product offerings, and our commitment to servicing our worldwide customers have resulted in annual double digit growth. This growth has in turn allowed the company to continue to invest in recruiting and retaining the best people we can find to service our customers. Continuous growth has also fueled our ability to constantly develop new technologies and new manufacturing processes that in turn drive the creation of new or better products and servicesFor more information, view our website at www.lutron.com . EOE/AA.”This Job Is:A job for which military experienced candidates are encouraged to applyA “Fair Chance” job (you or the employer follow Fair Chance hiring practices when performing background checks)A good job for someone just entering the workforce or returning to the workforce with limited experience and educationA job for which all ages, including older job seekers, are encouraged to applyOpen to applicants who do not have a college diplomaA job for which people with disabilities are encouraged to applyWork RemotelyTemporarily due to COVID-19Job Type: Full-timePay: $880.00 – $910.00 per weekBenefits:401(k)401(k) matchingDental insuranceEmployee assistance programEmployee discountFlexible spending accountHealth insuranceLife insurancePaid time offParental leaveProfessional development assistanceRetirement planTuition reimbursementVision insuranceSchedule:8 hour shiftDay shiftHolidaysMonday to FridayNight shiftOvertimeWeekend availabilityAbility to commute/relocate:Center Valley, PA 18034: Reliably commute or planning to relocate before starting work (Required)Application Question(s):This position requires employees to be in the office 2 days per week. Do you acknowledge and accept this requirement?This role will require 12 – 16 weekend shifts per year. Do you acknowledge and accept this requirement?Education:High school or equivalent (Required)Experience:Customer support: 2 years (Required)Windows: 1 year (Preferred)iOS: 1 year (Preferred)Shift availability:Day Shift (Preferred)Night Shift (Preferred)Work Location: One location
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