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Company Name : Hand & Stone – Strongsville and Rocky River
Location : Ohio
Position : Regional Spa Operations Manager
Job Description : Regional Spa Operations Manager – Amazing Opportunity to Run Two Northeast Ohio Spas!If you ever wanted to run a business, here is your opportunity! Looking for a very unique candidate who will take responsibility for running my two spas as if they were their own!Job Type: Full-timePay: $60,000 – $70,000 per year, plus performance bonusRole: General management of two Northeast Ohio spas and spa teams including sales, membership, customer service and operationsReports to: Business OwnerSchedule: 5 days/45 hours per week; hours tbd based on business needs…part remote, part in spasDuties: Drive business growth to achieve company goals, coach and develop Spa Managers and teams, oversee spa operations at two Northeast Ohio spas.Responsible for achieving all membership, gift cards and retail sales goals as well as member maintenanceTrain, monitor and coach performance of Spa Managers, and provide for growth and development of managers and their reports.Lead recruiting and hiring initiatives using Careerplug, Indeed and other tools. Develop strong relationships with Massage and Esthetics schools to increase hiring of studentsEnsure consistent application of policies and procedures across both spasTake lead role in providing direction to Spa Managers and communication of all strategies, promotions, services and products including review of weekly Ops Updates and Services NewslettersPrimary liaison with H&S Corp staff, including approval of coproatea led promotions approval.Work in spas 3-4X weekly each to review business results, teammate performance, hiring and training plans and provide counsel and support to Spa Managers and Leads where appropriate. Meet weekly with spa managers. Help solve employee and client issues as needed.Ensure that all employees are aware of performance goas and progress against same.Order supplies, equipment and marketing material as needed.Monitor chargebacks and document submission process.Prepae ADP spa payroll for final approval by Owner.Increase social media presence on Facebook and Instagram, including redsponding to third party postsGenerate sales and management reports, inventory and financial reports as neededParticipate in recommended training programs, regional meetings and other aspects of professional development.Manage visual presentation of spas, ensure cleanliness and safety of facilitiesJob Type: Full-timePay: $60,000.00 – $70,000.00 per yearBenefits:Paid time offSchedule:8 hour shiftWeekend availabilitySupplemental Pay:Bonus payCOVID-19 considerations:We regularly disinfect common areas and surfaces.Education:High school or equivalent (Preferred)Experience:Customer service: 3 years (Preferred)Work Location: Multiple Locations
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