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Company Name : J & S Consulting
Location : Columbus, OH
Position : CSR – Customer Service Representative
Job Description : We are hiring a full time Customer Service Representative I to join the J &S Customer Care team. Our ideal candidate will have an eagerness to help others by providing excellent customer support. The Customer Service Associate I will be responsible for overseeing order fulfillment, processing and handling customer inquiries. As a member of the tier II team the Customer Service Representative will also be responsible for troubleshooting and resolving more complex issues and escalations.Customer Service Representative I Duties:Answer customer questions with insightful responsesProvide troubleshootingSpeak with customers to figure out the best solutions, while up-selling new productsManage order fulfillmentUpdate customer records as needed to reflect changesCoordinate with other team members as neededPreferred Customer Service Representative I Skills:Previous experience in customer service and customer relationship managementAbility to respond to inquiries accurately with poiseStrong multi-tasking skills, able to prioritize duties to work efficientlyComputer literacyOutstanding written and verbal communication skillsCustomer Service Representative I Requirements:1 year prior working experience in a customer-facing roleAttention detailClear and effective coordination with managementReliable transportation to Columbus, OH areaApplicants must possess valid work authorizationApply today!Job Types: Full-time, Part-timePay: $17.25 – $19.00 per hourBenefits:Dental insuranceHealth insurancePaid time offSchedule:8 hour shiftDay shiftMonday to FridayAbility to commute/relocate:Columbus, OH: Reliably commute or planning to relocate before starting work (Preferred)Education:High school or equivalent (Preferred)Experience:Customer service: 1 year (Preferred)Work Location: One location
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