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Company Name : Gertsburg Licata
Location : Cleveland, OH 44134
Position : Call Center Director
Job Description : Call Center Director (OFFERING A SIGN ON BONUS!)Are you looking for a professional, skilled and collaborative environment? Come join our team! Do you have the enthusiasm, energy, determination, and skills to lead a highly productive automotive sales call center? Our client is a successful, world-class automotive dealership looking for a sales-driven, goal-oriented overachiever, with a proven record of accomplishment of leading and operating sales teams in a fast-paced environment. This individual must also have excellent customer service skills, refined proven managerial skills, and a passion for excellence! We offer medical, dental, vision and life insurance benefits, as well as a $2,500 sign-on bonus!Essential Duties: · This position requires a “roll up your sleeves, lead from the front” passion for growing revenue, driving results, and reaching ambitious targets.· Develop sales goals for your team and strategic plans to achieve success.· Hire, coach, train, counsel, and monitor the performance of call center agents to ensure top performance.· Maintain daily, weekly, and monthly sales and service statistics.· Monitor and report on effectiveness of sales and service efforts.· Develop and implement processes and procedures for interacting with customers, standards for resolving customer problems, and processes for escalating more challenging issues as well as daily training and coaching sessions with your team.· Responsible for strategic facilities management as it relates to expansion and/or consolidation, information systems, and communication systems and other technology needs of the call center.Requirements: · Minimum of 3 – 5 years of supervisory experience in a sales call center.· A “roll up your sleeves, lead from the front” passion for growing revenue, driving results, and reaching ambitious targets.· Exceptional problem-solving skills to work through the different challenges of a fast-paced environment.· The ability to coach, mentor, motivate and provide overall team and one-on-one training to a team of call center professionals.· Self-starter, a professional, demonstrate initiative, resourcefulness, and strong problem-solving skills.· Advanced computer knowledge & skills including Microsoft Office and efficient typing and writing skills.· Strong organizational expertise and attention to detail.· You must be able to work flexible hours and days, including some weekends.Job Type: Full-timePay: From $120,000.00 per yearBenefits:Dental insuranceHealth insuranceLife insurancePaid time offVision insuranceSchedule:Monday to FridayWeekend availabilitySupplemental Pay:Bonus payAbility to commute/relocate:Cleveland, OH 44134: Reliably commute or planning to relocate before starting work (Preferred)Application Question(s):Do you have call center experience within the automotive industry? If so, how many years?Education:Bachelor’s (Preferred)Experience:Supervising: 3 years (Preferred)Call Center: 3 years (Preferred)Sales: 5 years (Preferred)Work Location: One location
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