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Company Name : Mansfield Reformatory Preservation Society
Location : Mansfield, OH 44905
Position : Guest Services Associate
Job Description : Guest Services Associate – Job Description Title Guest Services AssociateReports To Guest Services Coordinator, Museum Store CoordinatorSummary The Guest Services Associate position applies to Tour Guides, Docents, and POS operators (including ticket desk and museum store staff). The Guest Services Associate is a customer focused position with the goal of 100% guest satisfaction. The role of the Guest Services Associate is to welcome, inform, educate, and accommodate our guests. You may be cross-trained for more than one position.Competencies Communications and Public SpeakingTeamworkAdaptability / FlexibilityEnergy & Stress ManagementDecision Making & JudgementProblem SolvingAccountability and DependabilityStrong Customer Service SkillsSelf-StarterProficient in basic math skills and monetary transactionsMust be able to express information clearly and confidentlyJob Duties Interact with guests to ensure they feel informed and welcomedWork confidently and cheerfully with your direct supervisorSuccessfully learn and disseminate factual information about the history of the Reformatory to guestsCash handling between the front desk and museum storeFollow proper procedure for all guest check-insAnswer phones to assist guest in their questionsResolve guest issues while maintaining integrity, professionalism, and efficiencyOther responsibilities include helping with day-to-day operations, providing support for major events, and secretarial duties including, but not limited to: responding to e-mails; responding to phone calls in a timely manner; filing; and maintenance of office space and equipment. The Guest Services Associate shall perform any and all other job related duties as requested by the Senior Administrative Team. Weekend and holiday hours are required.Requirements Continual on-the-job learning is requiredCash handling experience is preferredExperience in customer service or related field is essentialMust be able to pass a FBI/BCI background checkCandidates with previous experience as an educator, tour guide, or museum docent are idealWork Conditions Indoor & outdoor settingOvertime may be required during busy periodsRequired to work weekends and occasional eveningsDue to the nature of our building, climate control is not possible in all areas resulting in extreme heat or cold temperaturesPhysical Demands Must be able to move objects and use abdominal and lower back muscles to provide support over time without fatigue.Constant movement and use of limbs; this position requires good manual dexterity, coordination, and stamina.Needs to frequently move about the building and grounds. Frequently ascends/descends stairs to access the tour route.Job Types: Full-time, Part-timePay: $12.00 – $14.00 per hourBenefits:Employee discountFlexible scheduleSchedule:8 hour shiftDay shiftHolidaysNight shiftOvertimeWeekend availabilityCOVID-19 considerations:Sanitizing procedures and protocols in place.Application Question(s):Why are you interested in working at the historical Reformatory museum?Education:High school or equivalent (Preferred)Work Location: One location
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