Full-Time Guest Services Associate Job Vacancy in Boonshoft Museum of Discovery Dayton, OH 45414 – Latest Jobs in Dayton, OH 45414
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Company Name : Boonshoft Museum of Discovery
Location : Dayton, OH 45414
Position : Full-Time Guest Services Associate
Job Description : Full-Time Guest Services Associate
Location: Boonshoft Museum of Discovery
Work Hours: 40 hours per week, non-exempt
Reports To: Director of Guest Services
Overview:
The top priority of all Guest Services Staff is the visitor; Guest Services Staff will model an exemplary level of customer service, ensuring that each visitor to the Museum has a positive experience.
RESPONSIBILITIES: Job duties will primarily focus around our new Eco-Eatery. Associate will ensure guests are attended to promptly with friendly, helpful, and knowledgeable service. These duties will also include registering visitors and selling Society memberships at the Admissions Desk and ringing in merchandise in the Discoveries Shop.
In addition to Eco-Eatery tasks, registering visitors, and ringing in merchandise at the Admissions Desk, Guest Services Staff are responsible for, but not limited to, performing the following duties:
Present a friendly, welcoming, and professional image to visitors;
Be proficient with the proper procedures for entering admissions/retail information into the cash register;
Be familiar with Museum policies/operations, and relay inquiries and information to appropriate staff;
Utilize proactive sales techniques in the Eatery, Discoveries Shop, and at the Admissions Desk;
Energetically and consistently promote Boonshoft Museum of Discovery membership sales;
Record member and visitor information in permanent records;
Maintain a clean, orderly workspace in all of Eatery, Guest Services, and Gift Shop Departments;
Assist in the Discoveries Shop to include applying proper pricing labels and restocking shelves as directed by the Manager, Guest Services and Gift Shop;
Notify Manager when stock is low, vending refunds are needed, and facilities need maintenance;
Perform opening and closing procedures for Admissions, Eco-Eatery, and Gift Shop, including locking and unlocking the front doors, making closing announcements using the PA system, and preparing the Guest Services, Eatery, and Gift Shop areas for the next day;
Assist during special events at the Museum.
Qualifications:
QUALIFICATION/REQUIREMENTS:
The successful candidate should have excellent communication skills, good manners. Present a friendly, welcoming, and professional image to visitors.
The candidate must have a high level of energy and enthusiasm, an outstanding attitude of customer service, ability to interact well with people of all ages, and ongoing availability and flexibility with scheduling. Experience with POS, admissions, retail, telephone receptionist and cash handling a plus.
Experience in food service industry preferred, not required.
Physical Requirements: Walks, sits, bends, may lift heavy loads. Alternating periods of standing and sitting.
Work Environment / Hazards: Works in a busy – fast paced department, must be aware of relevant dangers
Interested candidates should forward an Application or resume to:
The Dayton Society of Natural History
Manager, Human Resources
2600 DeWeese Parkway, Dayton, OH 45414
or email:
rwilson@boonshoftmuseum.org
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