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Company Name : LevelUp Squared
Location : Alpharetta, GA 30004
Position : Desktop Support Technician (Executive Support)
Job Description : LevelUp Squared is seeking a Desktop Support Specialist that will be responsible for troubleshooting hardware, software, and networking issues for the company and their executives, which includes C-level, Sr. Director’s, and VP’s .Responsibilities: Serve as the initial contact for reporting of technical issues and answering questions regarding software/hardware/network issues.Provide “white glove” service working with executive level personnel.Accurately diagnose and resolve technical issues.Effectively escalate issues to the appropriate resources when necessary.Clearly and thoroughly document requests for assistance in our ticket management system, and track incidents through to resolution/escalation.Ability to prioritize work and exercise good judgement while managing multiple tasks.Qualifications: At least 6 years experience in a technical support or helpdesk role.Experience providing support to Sr. level management or executive leadership.Experience troubleshooting AV equipment and remote conferencing tools like Zoom or WebEx.Proficiency with current Windows OS.Experience with Active Directory and ExchangeExperience with O365 Administration and TroubleshootingKnowledge and experience supporting, troubleshooting and configuring PC HardwareEnd-User desktop support, mobile device support, email support, phone supportPlease apply to get more details!Job Type: Full-timePay: $65,000.00 – $70,000.00 per yearBenefits:Dental insuranceHealth insuranceVision insuranceSchedule:8 hour shiftWork Location: One location
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