Customer Service Manager Job Vacancy in Southern Company Atlanta, GA 30309 – Latest Jobs in Atlanta, GA 30309
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Company Name : Southern Company
Location : Atlanta, GA 30309
Position : Customer Service Manager
Job Description : Description
The Customer Service Manager (CSM) manages the Service Scheduling model and supervises the team responsible for coordinating and scheduling onsite preventative maintenance and corrective service events with field service staff and subcontractors. Working closely with the Field Service Manager and supervising Director, the CSM is to provide visionary leadership within the defined region, resulting in effective and quality on-time completion of field work, adequate staffing management, maximized personnel utilization, employee career development, regional cost and inventory control, and achievement of total revenue and margin targets.
Requirements
4 years of management experience
4 years working in a service-related industry
Customer service experience
Excellent typing and computer skills; proficient with Office 365 (Outlook, Excel, Word)
Experience working with an ERP (ex: IFS, SAP, MS Dynamics) or Service Management system
Effective verbal and written communication skills.
Technical knowledge of electrical and mechanical generator operations is a plus
High School Diploma or GED
About Us
PowerSecure Service, Inc., specializes in the service and installation of distributed power systems including generators, switchgear, solar inverters and fuel cells. As the largest service provider in our industry, we combine technical expertise with unparalleled resources to provide customers with the assurance that their power assets are maintained in top operational condition.Benefits
We invest in high-value and cost-effective benefits for our employees. Our benefits package includes:
Medical, dental, vision and life insurance coverage
Competitive pay and matching 401(k) plan
Paid vacation, holidays, personal and sick days
Flexible Spending Accounts/Health Savings Account
Wellness incentives
Employee Referral Program
Tuition Reimbursement
PowerSecure is an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
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