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Company Name : Coolray Heating & Air
Location : Marietta, GA 30066
Position : Customer Service Representative
Job Description : Overview: How would you like to be our new Customer Experience Representative? Engage with potential and existing customers to deliver quality customer service through phone, email, or even live chat. This role includes partnering with other departments to ensure each customer gets the best experience possible!*Would you like to earn an hourly wage that is above the standard? Team average is between $20-24/hour includes bonus potential to exceed over $15,000 annually!This is* NOT *your typical call center, high pressure role. Our key KPI’s include customer satisfaction and retention.We’re open 24/7. We’re looking to fill shifts starting at 7:30am, 9:30am, 10am, 11am, 1pm, and 10pm.The CompanyKeeping homes in Atlanta comfortable since 1966. At Coolray, Mr. Plumber, and BriteBox Electrical, we are committed to prompt, on-time service, easy scheduling, and our Lifetime Parts & Labor Warranty. With over 500 team members and three service locations, we’re ready for YOU to join our team.*Ongoing role training and product knowledge growth opportunitiesCoolray Heating and Cooling and Mr. Plumber was selected as Georgia Business Journal’s ‘Best of Georgia’ in 2021!BriteBox Electrical was selected ‘Best Electrician’ by My Home Improvement Atlanta in 2021!What’s in it For Me?Market Value CompensationRobust PTO PlanHealth, Vision and Dental plans for you and your family to choose from401K Retirement Plan with company match up to 30%Life Insurance, Short-Term and Long-Term DisabilitySpecial Program Options: FSA, EPA, Legal Services, and Identity TheftContinuous Training for your Professional DevelopmentWorking in a dynamic, collaborative, and fun environmentCoached and supported career growthResponsibilities: What Will I Do?Successfully handle high volume inbound customer service callsMaking/handling high volume of outbound callsRespond to e-mail inquiriesReceive and record completed work orders from field techniciansExpedite unresolved customer grievances to designated departments for further investigationMaintain accurate customer information and scheduled appointment detailsActively promote and sell new or additional services or products when applicableQualifications: Do I have What it Takes?High School Diploma or GED preferredBasic computer proficiency, particularly with Microsoft applications.Time management skills with the ability to multitaskCommitment to our company values, P.R.I.D.E.Flex scheduling (hybrid role including in-office and work from home shifts)The position is non-exempt, both full-time and part-time positions available – i.e. 40 hours per week (FT), 20-29 hours per week (PT)Coolray offers a competitive benefits and compensation package.Drug-Free Workplace and Equal Opportunity Employer.Location: 1787 Williams Drive, Marietta, GA 30066Job Type: Full-timePay: $20.00 – $24.00 per hour
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