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Company Name : Arclin USA
Location : Roswell, GA 30076
Position : Supply Chain Coordinator I
Job Description : Supply Chain Coordinator I Job, Roswell, GAArclin USA is currently seeking a Supply Chain Coordinator I for our Roswell, GA location. Reporting into the Supply Chain Manager, this role is responsible for acting as a liaison between customers and the company. This will be accomplished by utilizing excellent, in-depth knowledge of customer and company’s products, policies, systems and supply chains. The incumbent will work closely with manufacturing, distribution, supply planning and sales to ensure achievement of “Customer Delight” objectives.Supply Chain Coordinator I Job Responsibilities:Process customer orders received by phone, fax, mail, e-mail, and EDIMonitor orders and production schedules to ensure timely deliveryMaintain welcoming and responsive rapport with customers to ensure positive experience with the companyProvide timely and accurate information to incoming customer order status and product knowledge requestsOversee processing of customer order status and product knowledge requestsProcess customer returns according to established department policies and procedures, working closely with the Credit DepartmentSubmit and verify accuracy of customer data in ERP systemPerform first level problem solving to best meet customer’s needs with least impact to company profit marginProvide timely feedback to the company regarding service failures or customer concerns, escalating issues to senior management when necessaryPartner with Sales Representatives and Supply Planning teams to meet and exceed customer’s service expectationsSupply Chain Coordinator I Job Qualifications:Bachelor’s degree in Supply Chain Management, Business Management, or other related field0-3 years of customer service/supply chain experience required, preferably in a manufacturing environmentAbility to communicate clearly and professionallyAbility to successfully influence leadershipStrong decision making and analytical skillsSolid attention to detail, thoroughness and sense of urgencyCommitment to company valuesComputer proficiency (MS Office Suite, & JD Edwards)Ability to work independently and within a team environmentAbility to multi-task in a fast paced environmentJob Type: Full-timePay: $43,000.00 – $65,000.00 per yearBenefits:401(k)Dental insuranceHealth insurancePaid time offVision insuranceSchedule:10 hour shiftSupplemental Pay:Bonus payEducation:Bachelor’s (Preferred)Experience:Microsoft Excel: 1 year (Preferred)Work Location: One location
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