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Company Name : Cal-Am Properties Inc
Location : Mesa, AZ 85205
Position : Call Center Specialist
Job Description : Find out why Cal-Am Properties sets the standard for workplace satisfaction! For more than two decades we have built our reputation on developing and servicing properties throughout the United States.
Pay: $20-21 Hourly
Job Summary
The Call Center Specialist position is responsible for handling all sales inbound calls and leads, including setting appointments, following up and nurturing leads, open leads management, keeping the database current, and being in charge of sales reporting.
General Accountabilities
Provides relevant sales information by answering questions; offering assistance.
Ensures effective telephone and mail communications both internally and externally to maintain a professional image.
Follows up consistently and nurtures leads.
Sets up appointments for the residential properties, to show homes to prospective buyers.
Maintains call center database current by entering and verifying information
Composes and produces business correspondence, reports, and related materials or guides the work of other staff who produce these materials.
Responds to inquiries and requests for information requiring knowledge of departmental and company policies and procedures.
Serves as an internal resource to administrators or staff on departmental and company procedures.
Researches information, as requested, and relays official interpretations.
Performs administrative duties associated with scheduling and coordinating meetings.
Recommends report content and format to display findings most effectively.
Implements changes or enhancements to procedures to improve productivity, efficiency, and service.
Schedules, assigns, and prioritizes workloads by setting appropriate deadlines.
Monitors employee performance on a regular basis.
Ensures timely completion of unit’s work.
Job Qualifications
Minimum Education: High School
Minimum Experience: 1-2 Years
Minimum Field of Expertise: Secretarial or specialized clerical, including some administrative experience.
Preferred Education: Bachelor’s Degree
Preferred Experience: 3 Years
Preferred Field of Expertise: Combined secretarial and administrative experience in a business environment
Skills
Problem Solving – Identifies and resolves problems in a timely manner; Gathers and analyzes information; Develops alternative solutions; Uses reason.
Customer Service – Manages difficult customer situations; Responds promptly to customer needs; Responds to requests for service and assistance.
Oral Communication – Speaks clearly and eloquently; Listens and gets clarification when necessary; Responds informatively to questions.
Written Communication – Writes clearly and concisely; Edits work for spelling and grammar; Varies writing style to meet needs; Reads and interprets written information.
Planning/Organizing – Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Schedules others’ responsibilities.
Judgment – Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in the decision-making process; Makes timely decisions.
Dependability – Follows instructions; Takes responsibility for own actions; Completes tasks on time.
Initiative – Seeks increased responsibilities; Seeks developmental growth; Solicits feedback regularly.
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