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Company Name : Speedway Motors Inc.
Location : Buckeye, AZ
Position : Customer Experience Agent I Full-Time
Job Description : Looking to join our team? Here’s what we’re looking for!Do you like helping customers get what they need? Do you enjoy getting to learn new things every day? Do you thrive on making an impact? If so, we are looking for you! Speedway Motors has been a trusted source for specialty rodding, racing products, and friendly expert advice for almost 70 years. With deep roots as a family business, Speedway Motors has grown from a one-man operation to a vertically integrated manufacturer, distributor, and multi-channel retailer of automotive products and we are looking for you to continue that tradition! If you like supporting customers to help provide what they aspire, all while gaining advantage of working from home, we are looking for you!We are looking for candidates to fill the following Full-Time shift hours: 7:00 a.m. – 4:00 p.m. MST 8:00 a.m. – 5:00 p.m. MST These shifts would entail a 5-day work week that includes a Saturday rotation requirement. We would love it if you would join our team! We believe strongly in our company values and live them out each day! We work together as One Team across all departments, Choose Positivity in everything we do, put People First, encourage speaking up because You Have a Voice, and above all else, we are Driven to Succeed. If you can embrace these values and they align with who you are, then we’d love to chat with you! Job overviewThe Customer Experience Agent I is an entry-level member of the Customer Experience (CX) Sales Chapter and is typically the first point of contact for current and potential new Speedway Motors retail customers. The CX Agent I role is sales-focused, and the primary duty of this role is answering inbound phone calls to place customer orders, answer basic product-related questions, answer basic questions about the status of previous orders, and submit requests for catalogs. The CX Agent I is expected to utilize physical catalog and digital web resources while assisting customers over the phone in real-time. Advanced technical questions, advanced post-purchase issues, and escalated customer interactions are expected to be transferred by the CX Agent I to experienced agents in the CX Auto Tech and CX Support Chapters. Here are the specifics: Use a telephone system daily to answer inbound calls courteously and professionally while building a positive rapport with current and potential Speedway Motors customers Use the SOP customer relationship management (CRM) system efficiently and accurately as a primary tool for entering customer orders Use physical Speedway Motors catalogs and navigate Speedway Motors websites to answer basic product fitment, technical specification, and availability questions Occasionally use vendor physical catalog and digital website resources to answer basic product fitment and technical specification questions Upsell and cross-sell products and services to customers over the phone as necessary Transfer customer technical product question calls, post-purchase order calls, and escalated customer calls to agents in the CX Auto Tech and CX Support chapters when appropriate Occasionally make outbound follow-up telephone calls to Speedway Motors customers Use Microsoft Outlook daily to interact with co-workers and Speedway Motors customers Use Microsoft Teams daily to communicate with CX co-workers, CX leadership, and across Speedway Motors departments Use Zendesk daily to create, update, and close service tickets related to external customer needs and internal order fulfillment processes Perform all other duties as assigned or needed This posting will close Friday, March 18th at 4:00pm MST.We’ll take care of you – here’s how!We put our employees first, and care about your well-being and personal life. From a competitive benefits package and 401k plan to growth opportunities, we have your best interest in mind, always.Comprehensive Health, Dental and Vision InsuranceRetirement Plan with Company MatchPaid Time OffPaid HolidaysContinuing Education ReimbursementWellness Program and Gym ReimbursementDiscount on Speedway Motors Product, Extra Pay for Being Involved in the Industry (Attending Car Shows, Race Events, Creating Content for Automotive Blog), Rent Discount for all Speedway Properties, and Referral Bonuses.Growth OpportunitiesAn extremely supportive teamOpportunity to utilize your strengths and be creativeWork EnvironmentIn March of 2020, we moved the majority of our office roles to work-from-home full time to protect our workforce and their families. While we do offer the opportunity to work remotely, this opportunity includes being able to physically work in our Tolleson, AZ call center as needed. Remote work opportunities can be performed in the following states: Nebraska, Arizona, West Virginia, Indiana, Wisconsin, Texas, Michigan, Nevada, Florida, and Kansas.Physical requirements & working environment: Ability to rarely lift and carry < 25 lbs. and rarely push/pull up to 50 lbs. Constant sitting or standing per desk preference Ability to listen and communicate clearly and professionally with customers Rare bending/reaching, twisting Frequent pinching, grasping, fine manipulation with fingers to use computer and phone Heated and air-conditioned indoor work What you’ll need to succeed in this position: 2-year Associates Degree or equivalent experience in customer service preferred Automotive experience preferred Excellent data entry, typing skills, and 10 key skills Must be able to multitask, using multiple programs simultaneously Superior customer service skills (including questioning, verifying, listening, establishing rapport) Must be able to interpret written communications and comprehend the English language Able to work independently as well as effectively in a team environment Must be able to maintain regular and reliable attendanceA designated workspace that is free from noise or other distractions to be able to concentrate on our customers phone calls Preferred Experience: Automotive Experience preferred, but not required. We provide resources for you to succeed! If this sounds like you, we would love you to join our Speedway Family! Please include your resume to help us get to know you better.Job Type: Full-timeBenefits:401(k)401(k) matchingDental insuranceDisability insuranceEmployee assistance programEmployee discountFlexible spending accountHealth insuranceHealth savings accountLife insurancePaid time offPaid trainingParental leaveTuition reimbursementVision insuranceWork from homeEducation:Associate (Preferred)Work Location: Multiple Locations This post is listed Under Arizona jobs
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