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Company Name : MEDICAL TRANSPOPRTATION BROKERAGE OF ARIZONA
Location : Phoenix, AZ 85040
Position : CSR: MEDICAL TRANSPORTATION SCHEDULER; OFFICE/REMOTE; AZ ONLY
Job Description : ASSESSMENT & JOB DESCRIPTIONPlease complete the Customer Focus & Orientation and Scheduling Skills Assessments, in order to receive priority job application processing.The MTBA (Medical Transportation Brokerage of Arizona) CSR will receive incoming phone calls from AHCCCS (Arizona Health Care Cost-Containment Services), CPS (Child Protective Services), DES (Department of Economic Security), Dial-a-Ride, VA (Veterans Administration), etc. members that have been qualified for non-emergency medical transportation.Training: 2 week training period in Phoenix or Tucson MTBA Call Center is required (no exceptions).Call Center & Remote CSR Job OpeningsCall Center Dispatcher Job OpeningsPart-time/full-time available.Bilingual Spanish a plus.RESPONSIBILITIESAnswer incoming callsResearch customer concernsProvide excellent member serviceREQUIREMENTS:Type 30 WPMComputer experienceGood communication skillsCSR-REMOTEDedicated home work spaceMTBA company-issued internet phoneHigh-speed internet connection for computerWindows 7+ computer (min.); if unavailable, company may supply computerBONUS PROGRAM$200 – 2 months$300 – 6 months’Job Types: Full-time and Part-timeSalary: $13.50 to $15.50 /hourJob Types: Full-time, Part-timePay: $13.50 – $15.50 per hourBenefits:Dental insuranceEmployee assistance programEmployee discountFlexible scheduleHealth insuranceVision insuranceSchedule:10 hour shift12 hour shift8 hour shiftDay shiftHolidaysMonday to FridayNight shiftOvertimeWeekend availabilitySupplemental Pay:Bonus paySigning bonusCOVID-19 considerations:The MTBA Call Center is following CDC COVID-19 PROTOCOLS.Application Question(s):Are you agreeable to a background check?Are you agreeable to completing the following Customer Focus & Orientation and Scheduling Skills Assessments, in order to continue the job application process?Are you agreeable to an in-person application and 2 weeks of paid in-person MTBA Call Center training?Experience:Customer service: 1 year (Required)Language:Spanish (Preferred)Work Location: One location
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