Time & Attendance – Online Services Representative Job Vacancy in Paychex Inc. Phoenix, AZ 85053 – Latest Jobs in Phoenix, AZ 85053

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Company Name : Paychex Inc.
Location : Phoenix, AZ 85053
Position : Time & Attendance – Online Services Representative

Job Description : Under a significant level of guidance and direction, provides customer service for Time & Attendance Paychex products. Uses prescribed guidelines to ensure good customer relations are maintained and customer claims and complaints are resolved fairly, effectively, and in accordance with Paychex policies and procedures.
Delivers quality service to Paychex clients via phone for the Online Services team.
Follows up on outstanding items to issue completion in compliance with established Service Level Agreements
Uses systems and software packages, which may include HRIS, Salesforce, Flex, Core Advanced, and ORS
Develops and maintains a basic working knowledge of one or more Paychex products
Performs data input, maintaining strong prioritization and organization
Documents all client interactions

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