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Company Name : Gourmet Factory
Location : Hauppauge, NY 11788
Position : Customer Service Representative
Job Description : Are you passionate, courteous, energetic, and conscientious Customer Service Representative? Gourmet Factory is seeking for Customer Service Representatives to join our growing Hauppauge-based team. We are a full-service company providing quality products to retailers, foodservice operators and manufacturers. Our customers are our priority. We take great pride in the selection, packaging and delivery of all Gourmet Factory items. We are looking to expand our team to provide greater customer satisfaction and improve the customer experience overall.Essential Duties and Responsibilities include but not limited to the following:Process orders received by telephone, fax or email in a courteous, efficient and timely mannerCall for delivery appointments and help prepare truck delivery routesRequest rate quotes from freight carriers for customer shipmentsMonitor and track shipments to ensure timely delivery and expedite as neededCreate various sales reports on a weekly and monthly basisCall customers for ordersSupport sales staffSkillsExcellent telephone skills and verbal communicationGreat listenerProfessionalism and professional appearance at all timesCustomer Focus, Organization, Informing OthersWell organized, ability to multitask, prioritize and work well under pressureWork on special projects as neededComputer skills: proficient Microsoft Excel, and WordRequirements: Min 5 years Customer Service2 Year College degreeBenefits: Competitive Compensation401K with matchOxford Health Insurance plus Dental and VisionPaid time off and holidaysLTD InsuranceLife InsuranceThe above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.EOE/Minorities/Females/Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran statusJob Type: Full-timePay: $50,000.00 – $60,000.00 per yearBenefits:401(k)401(k) matchingDental insuranceDisability insuranceEmployee discountFlexible spending accountHealth insuranceLife insurancePaid time offProfit sharingVision insuranceSchedule:8 hour shiftMonday to FridayAbility to commute/relocate:Hauppauge, NY 11788: Reliably commute or planning to relocate before starting work (Preferred)Education:High school or equivalent (Preferred)Work Location: One location
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