Remote Call Center Representative Job Vacancy in Precision Pipeline Solutions, LLC New Windsor, NY – Latest Jobs in New Windsor, NY
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Company Name : Precision Pipeline Solutions, LLC
Location : New Windsor, NY
Position : Remote Call Center Representative
Job Description : We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior. Pay rate is based on experience. This is a remote position.ResponsibilitiesManage large amounts of inbound and outbound calls in a timely mannerFollow communication “scripts” when handling different topicsIdentify customers’ needs, clarify information, research every issue and provide solutions and/or alternativesSeize opportunities to upsell products when they ariseBuild sustainable relationships and engage customers by taking the extra mileKeep records of all conversations in our call center database in a comprehensible wayFrequently attend educational seminars to improve knowledge and performance levelMeet personal/team qualitative and quantitative targetsSkillsPrevious experience in a customer support roleTrack record of over-achieving quotaStrong phone and verbal communication skills along with active listeningFamiliarity with CRM systems and practicesCustomer focus and adaptability to different personality typesAbility to multi-task, set priorities and manage time effectivelyHigh school degreeJob Type: Full-timePay: $14.50 – $15.50 per hourBenefits:401(k)401(k) matchingDental insuranceEmployee assistance programHealth insuranceHealth savings accountLife insurancePaid time offVision insuranceSchedule:Monday to FridayAbility to commute/relocate:New Windsor, NY: Reliably commute or planning to relocate before starting work (Preferred)Education:High school or equivalent (Preferred)Experience:Call center: 1 year (Required)Customer service: 2 years (Required)Retail: 3 years (Required)Schedule management: 1 year (Required)Reception: 2 years (Required)Work Location: Multiple Locations
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