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Company Name : New York Psychotherapy and Counseling Center
Location : Bronx, NY 10451
Position : Prescriber Scheduling Manager
Job Description : For over 45 years, New York Psychotherapy and Counseling Center (NYPCC) has been at the forefront of mental health and wellness; assisting children, families, and individuals with behavioral and emotional challenges at our five locations throughout the city.NYPCC is the leading pioneer of community mental health services, serving over 15,000 clients per month. We run and operate the largest clinic in the State of New York and pride ourselves on innovation and “caring for the community” by providing in-person and telehealth services for our clients, while offering an unsurpassable and competitive compensation structure and benefits package to our team of dedicated employees.Benefits of working with us: NYPCC is a fast-paced, energetic, dynamic environment that employs people with a passion for our mission. We offer a very competitive salary with full benefits including:MedicalDentalVisionPaid Time OffStudent Loan Pay Down Incentive403b Retirement PlanExcellent Salary (including increases) & BonusesAmazing CultureOpportunity to give back to the communityJob Stability and Growth Opportunities (40 Years in the industry)Perkins and other loan forgiveness may also be availableNYPCC Health and Wellness EventsMeditation room** BONUS: NYPCC new hires who submit proof of their COVID-19 vaccine and booster shot are eligible for up to $700Job DescriptionThe Prescriber Scheduling Manager will oversee the prescriber scheduling process for our three Family & Child Mental Health Centers located in the Bronx, East New York – Brooklyn and Bushwick – Brooklyn. This individual will will create and maintain the schedules using our EHR (IMA), MS Teams and other softwares. This position will collaborate with senior leadership to ensure all time slots are adequately filled within a timely manner, and to the satisfaction of the providers.This is a Full-time position.Responsibilities: Oversee and manage the scheduling of clients for their psychiatric evaluations and medication appointments for all 3 NYPCC Family & Child Mental Health CentersAnalyze scheduling data to ensure staff are optimally utilizing available staffing resources and provide actionable insights to senior leadershipEnsure the schedule team is proactively and efficiently managing clinician schedules to meet the needs of the programAssess staffing needs based on current patient volume as well as projecting the future needs based on intake and discharge volume as well is historical data and metricsCollaborate with over 15 Prescribers and key administrative staff to set up appointments by phone, virtually or in-person.Oversee a team to ensure accuracy in recording record patient information into Electronic Medical Records (EMR)Ensure that staff accurately complete provider information forms and other forms as neededGenerate scheduling reports, including tracking of scheduling success metrics, and share with leadership team and CEOIdentify opportunities to improve scheduling practices and workflows within the organizationSuggests additional follow up and recommended reporting where necessaryProactively oversees and monitors scheduling through holidays and vacations and anticipates additional scheduling needsAbility to provide assessments and suggestions for improved workflowsDemonstrates flexibility in response to unexpected changes and requests related to workload, emergencies, staffing and scheduling.Exercise critical thinking skills and judgment in problem solving.Maintain HIPAA compliance at all timesPerform other duties deemed necessary by managementQualificationsBilingual; Fluent in English and Spanish preferredBachelor’s Degree or equivalent requiredMaster’s Degree preferred but not requiredMinimum of four years experience managing Prescriber schedules in a similar setting or hospitalStrong communications skills (verbal/written)Computer experience and knowledge of medical terminology requiredPrior experience working with an electronic health record systemDemonstrated proficiency in MS office suite, including Office 365 and SharePointExcellent organizational and multi-tasking skillsComprehensive knowledge in the use of sophisticated telephonic systems and video telehealth platforms (ex: Ring Central, MS TEAMS)Familiarity with healthcare scheduling resources and toolsPreferred experience working in multi-clinic or multi-practice scheduling environmentsWorking Conditions: Must possess the personality and demeanor to work with challenging clients in a fast-paced environment.This position requires commuting to various NYPCC program locations and requires transportation between locations including exposure to outside weather conditions.Additional InformationAll your information will be kept confidential according to EEO guidelines.Location: 579 Courtlandt Avenue, Bronx, NY 10451Job Type: Full-timePay: $85,000.00 – $125,000.00 per yearBenefits:Dental insuranceEmployee assistance programEmployee discountFlexible spending accountHealth insurancePaid time offRetirement planVision insuranceEducation:Bachelor’s (Required)Work Location: One location
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