Front Desk Job Vacancy in REVIV New York, NY 10065 – Latest Jobs in New York, NY 10065

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Company Name : REVIV
Location : New York, NY 10065
Position : Front Desk

Job Description : Front Desk

The REVIV receptionist will understand and be able to educate customers about REVIV preventative health and wellness products and services. These products and service include vaccinations, COVID-19 testing, REVIV IV and IM therapies, and lifestyle genetics analyses. Hourly pay does not include tips.

Customer Service Skills
To follow the customer journey flow with customers to determine their needs and goals and suggest REVIV products and services that align
To support with managing the REVIV customer journey from arrival to discharge by greeting customers, helping with check-ins, answering phones, and providing relational customer experience
To implement and embrace the REVIV brand guidelines
To manage the REVIV bookings process and schedule concierge calls using REVIV electronic medical records (EMR)
To receive and answer telephone calls from REVIV patients

Team working
To work as an effective REVIV team member
To implement REVIV ‘s Values of respect and integrity
To attend and participate in monthly team meetings and commercial initiatives
To develop and maintain professional relationships with all REVIV employees
To support and shadow new REVIV employees as part of the REVIV induction program
To communicate effectively using all company and individual communications
Managing water delivery drop offs and restocking fridge for cold water
Checking mailroom for deliverables
Notifying Ops Manager of any HIPAA/Medical Chart requests from customers
Sending needed office and cleaning supply list to Clinic Manager or Operations Manager

Financial Reporting
To complete all necessary financial data on the Electronic Medical Record/POS System
To complete daily reconciliation process for cash and card payments
Validating any customer discounts and entering into the EMR
Managing and updating cash log at the beginning and end of each shift
Editing tip log
Splitting cash tips with nurse at the end of each shift
Tracking repeat customers, new customers, packages sold, guests left without being seen, and missed concierge calls
Creating and sending daily summary based on information gathered throughout the day

Continuing Professional Development
To ensure all training is completed on REVIV Academy
To participate in 1 to 1 meetings and personal development reviews
To attend training course as and when required

General Responsibilities
To be a key holder for the identified REVIV location and to ensure the security of the clinic is maintained during opening hours and opening and closing of the clinic
To work flexibly across REVIV locations covering annual leave and sickness
To be flexible where possible to ensure we can be responsive and accommodate customer appointments
To carry out any other duties or tasks as required by your line manager
To work on a flexible schedule over 7 days, including weekends, nights, and holidays

Requirements
Minimum of high school diploma or equivalent
Minimum of 1 year of receptionist experience
Must be able to work full-time
Superior interpersonal and communication skills
Strong computer skills and ability to work on an EMR

Benefits
Medical, dental, vision, and life insurance. eligible for tips post training

This post is listed Under New York jobs

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