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Company Name : Madison Square Garden Entertainment
Location : New York, NY 10121
Position : CRM Analyst
Job Description : Who are we hiring?
The CRM Analyst will help support all aspects of Salesforce Sales Cloud and all related reporting. Specifically, the CRM Analyst will provide first-tier support for all users as well as create custom processes, dashboards, and reporting. Additionally, the CRM Analyst will work cross-departmentally to ensure that all data and reporting in all systems, and related reporting is accurate.
What will you do?
Design and activate CRM flows and processes, create Salesforce objects, and any related tasks within Salesforce Sales Cloud and all integrated applications
Support Salesforce Developer in developing minor and major UI implementations utilizing Salesforce Process and flow builders, APEX Coding language, SFDX commands, Visualforce, SOQL, etc.
Utilize Workbench, Data Loader applications, advanced Excel, Tableau, and SFDX tools to support all business units and their requests
Responsible for understanding and customizing system access (Profiles, Permission Sets, Record Types) for corresponding end users
Provide 1st tier support and outline specific User-Interface and database architecture development improvements
Participate in efforts to develop and execute testing, training and documentation
What do you need to succeed?
Undergraduate Degree required
Salesforce Administrator Credential preferred
Experience with Salesforce Sales Cloud preferred
Desire to learn custom Salesforce development
Interpersonal skills with ability to develop relationships across multiple business groups
Strong analytical skills and organizational skills, attention to detail and the ability to manage multiple projects in a fast-paced environment
Excellent written and oral communication skills
Strong MS Office skill level (Excel, Word, Power Point)
Strong quantitative and problem-solving skills
The Company requires that all individuals, subject to certain limited exceptions, be fully vaccinated against COVID-19. The Company will consider requests for reasonable accommodations regarding this requirement.
Why is MSG for me?
About Madison Square Garden Entertainment Corp.
Madison Square Garden Entertainment Corp. (MSG Entertainment) is a leader in live entertainment. The Company presents or hosts a broad array of events in its diverse collection of venues: New York’s Madison Square Garden, Hulu Theater at Madison Square Garden, Radio City Music Hall and Beacon Theatre; and The Chicago Theatre. MSG Entertainment is also building a new state-of-the-art venue in Las Vegas, MSG Sphere at The Venetian. In addition, the Company features the original production – the Christmas Spectacular Starring the Radio City Rockettes – and through Boston Calling Events, produces the Boston Calling Music Festival. The Company’s two regional sports and entertainment networks, MSG Network and MSG+, deliver a wide range of live sports content and other programming. Also under the MSG Entertainment umbrella is Tao Group Hospitality, with entertainment dining and nightlife brands including: Tao, Marquee, Lavo, Beauty & Essex, Cathédrale, Hakkasan and Omnia. More information is available at www.msgentertainment.com.
We invite you to create an exceptional career at MSG
Undergraduate Degree required
We value diversity and are looking for extraordinary employees of all backgrounds
At MSG we value diversity and are looking for extraordinary employees of all backgrounds! MSG is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, sexual and reproductive health choices, national origin, citizenship, age, genetic information, disability, or veteran status. In addition to federal law mandates, MSG complies with all applicable state and local laws governing nondiscrimination in all locations and will consider requests for reasonable accommodations as required.
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