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Company Name : SSA Group, LLC
Location : Denver, CO 80238
Position : POS Support Analyst
Job Description : SSA Group is hiring a Point of Sale (POS) Support Analyst to join the team!
Position is based in Denver, CO.
POSITION SUMMARY:
Technical support responsibility around Point of Sale (POS) operations, maintenance, and supporting critical business applications utilized in Service Systems Associates locations. Provides Technical Support to users by researching and answering questions and troubleshooting problems. Strong customer service, communication skills, analytical and problem-solving skills required.
ESSENTIAL FUNCTIONS:
Strong analytical and troubleshooting skills, tackling and solving complex problems
Responsible for proactive onsite/remote support and maintenance around POS systems.
Responsible for proactive onsite/remote support and maintenance around desktops and laptops support.
Provide onsite/remote support around wireless, and cabled infrastructures.
Improve system performance by identifying problems and recommending changes.
Monitors support issues, ensures resolution plans and reports progress to management.
Proactively maintains systems and executes preventative maintenance plans. Monitors system status and reacts to issues as they arise.
Communicates with site users regarding any system enhancements and or scheduled upgrades.
Office 365 administration
Understanding network design and rollout.
Manage new and replacement rollouts of POS and IT equipment, including infrastructure.
Additional duties as job requires.
Denver, Co based position.
Qualifications:
Strong analysis, organization, communications, interpersonal skills and troubleshooting skills are essential.
Experience with POS, Desktop and Laptop Support, Microsoft Server, VM (Hyper-V and Azure) experience is preferred.
Problem Solving, LAN knowledge, PC Proficiency, Verbal communication, and phone skills are a must.
Some training and certification will be provided.
Must be willing to travel up to 60% and to work a flexible schedule which may include weekends and some holidays.
This is by no means an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with this job description. The General Manager reserves the right to revise the job description or to require that other or different tasks are performed when circumstances change (i.e. emergencies, changes in personnel, workload, rush jobs or technological developments)
?This job opportunity is classified as a medium exposure risk job: include those that require frequent and/or close contact with (i.e., within 6 feet of) people who may be infected with SARS-CoV-2, but who are not known or suspected COVID-19 patients. In areas without ongoing community transmission, workers in this risk group may have frequent contact with travelers who may return from international locations with widespread COVID-19 transmission. In areas where there is ongoing community transmission, workers in this category may have contact with the general public (e.g., schools, high-population-density work environments, some high-volume retail settings). Workers must comply with location specific vaccination and testing requirements.
SSA Group, LLC. is an equal opportunity employer. We embrace diversity and equal opportunity through our commitment to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.
All California Residents: By clicking the “APPLY NOW” button and submitting your job application, you agree you have reviewed the SSA Group California Consumer Privacy Act (CCPA) Candidate and Employee Privacy Notice (“Notice”). The English Notice is linked here, and the Spanish Notice is linked here.
San Francisco Residents: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Please see the “Fair Chance Ordinance – Know Your Rights” document linked here for more information. By clicking the “APPLY NOW” button and submitting your job application, you agree you have reviewed the “Fair Chance Ordinance – Know Your Rights” document.
Salary Range: $68,000 – $75,000 based on education/certificates, cost of living, and experience.
IND2
Brand: SSA Group, LLC
Address: 4624 Central Park Blvd Denver, CO – 80238
Property Description: SSA Group HQ
Property Number: 001
This post is listed Under Colorado jobs
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