Team Member – Customer Service-SQ Audits Job Vacancy in Kotak Mahindra New Delhi, Delhi – Latest Jobs in New Delhi, Delhi

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Company Name : Kotak Mahindra
Location : New Delhi, Delhi
Position : Team Member – Customer Service-SQ Audits

Job Description : Service Quality Audits for Retail Asset Branch Customer Care Team (No Physical audit)
Preparing Process and Policies for Retail Assets
TNPS Insights and Analysis
Complaint Analysis
Leading RA Digital Projects
Preparing Monthly Dashboards for Senior Management
Preparing Powerpoint presentations for Senior Management
Reporting MIS and tracking it daily for team members.
Any other customer care related activities.
Qualification – Graduate from a recognized University
Microsoft Excel/Word and Powerpoint Proficiency is a must
Job Knowledge–Understanding of loans will be an added advantage
Skills & Experience– Quick learner ; Excellent written and oral communication,

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