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Company Name : Heart of the Rockies Regional Medical Center
Location : Salida, CO 81201
Position : Desktop Support Specialist
Job Description : Heart of the Rockies Regional Medical Center’s – has a full-time Desktop Support Specialist opportunity available! One to three years of related experience and or training is required. Ideal canidate will be resilient, resourceful, honest and follow through on commitments. Individual will also have the ability to work with minimal direction, either independently or as a part of a team.ESSENTIAL DUTIES PER AREA OF RESPONSIBILITY 1. Ticket Queue: Responsible for first response, evaluation, prioritization, documentation resolution or escalation of user reported issues.2. Troubleshooting: Determine source and nature of hardware/software issues house wide.3. Customer Service: Maintains positive, professional and constructive attitude when interacting with our customers.4. Access, Change and Termination Requests: responsible for new user setup ensuring our users can access what they need for their role and only what they need for their role as well as revoking this access when employment ends. This includes: a. Active Directory accounts b. Email accounts c. Distribution & security groups d. EHR accounts & security e. Remote access f. Any other software requirements.5. Hardware: responsible for the configuration, deployment, maintenance and decommissioning of HRRMC PCs, laptops, tablets and peripherals.6. Training: responsible for training and orienting staff on use of hardware and software.7. On Call: being prepared to work outside of hours when required and to provide outside of hours on call to support the 24×7 nature of the hospital per the rotation schedule.WHATS IN IT FOR YOUCompetitive Hourly Pay DOEMedical, Dental, and Vision InsuranceLife and DisabilityEmployer-matching retirement plan options (immediately available)Annual salary increase opportunityPTOEmployee assistance program and employee gymJob Type: Full-timePay: $18.66 – $23.46 per hourBenefits:401(k)401(k) matchingDental insuranceEmployee assistance programEmployee discountFlexible spending accountHealth insuranceLife insurancePaid time offProfessional development assistanceReferral programRetirement planTuition reimbursementVision insuranceSchedule:8 hour shiftMonday to FridayOn callSupplemental Pay:Bonus payCOVID-19 considerations:This offer is conditional, upon your successful completion pre-employment screening process, including background check, physical evaluation, influenza vaccination, complete COVID19 vaccine series prior to start date and negative drug screening.Experience:Help desk: 1 year (Required)Work Location: One location
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