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Company Name : Navian Hawaii
Location : Honolulu, HI 96817
Position : Intake Coordinator
Job Description : More than a job, this is a position with a higher purpose – where you impact people’s lives on a personal, human level. As a Navian Hawaii hospice employee you will support those that guide patients and their family on their journey, delivering comfort and support with a caring heart, replacing fear with hope, helping them find the beauty and joy in every moment, and providing each person with the kindness and dignity they deserve.
Position Summary:
The position directs the Admissions Manager and supports all Admission RNs, ensuring excellent customer service, and that all referrals are handled in a sensitive and timely manner – demonstrating professionalism, speed
and accuracy. The position is also responsible for tracking business data daily, weekly & monthly and reporting lo management, obtaining all necessary documents needed for admission, developing strong and meaningful relationships with referral sources, and ensuring communication and status updates with referral sources in a timely manner. The Intake Coordinator also keeps detailed records on all referrals, admissions and conversions for accuracy and tracking ii against monthly goals; reporting back to the Admissions Manager on a weekly basis.
Primary Responsibilities:
lnTake:
Responds to referrals immediately, assuring that all necessary information is obtained, communicated and acted upon appropriately
Ensures that all patient information and required documentation is input into the electronic medical record system in a timely and accurate manner
Maintains knowledge of admissions criteria for hospice patients and demonstrates ability to incorporate applicable information into the referral/admissions process
Establishes clearly defined system for follow up of Pending Referrals and updates data base regularly
Assists admissions team in gathering needed paperwork and/or patient information, follow up activities and/or resolving problems (ie: insurance verification, CTI, Start of Care Orders, etc.)
Builds relationships & communication with referral sources
Goals / Reporting:
Ensure accuracy and consistency of information
Log data into weekly reports at the end of each week and track against goals
Share weekly reports with the team Monday following the week prior
Reviews data and evaluates results in support of achieving goals
Makes necessary recommendations to ensure customer needs are met and in line with the overall strategic initiatives of the organization
Referral Sources:
Strong customer service focus
Responsible for establishing strong & meaningful relationships
Work with referral sources and office staff to ensure transparent execution of
services
Ensure status updates are made lo each referral source in a timely manner ยท
Resolves customer complaints by investigating problems; deploying solutions;
making recommendations to management
Collaborate with Community Liaisons & Admissions RN’s
Teamwork:
Practice effective communication and interpersonal skills to enhance positive
teamwork and accomplish goals/tasks
Serve as a member of agency committees as needed / directed
Demonstrate initiative in team leadership
Collaborate with the team
Establish working relationships with all company support departments
General:
Clearly understand Navian Hawaii’s mission, vision & values
Represent the mission and value of Navian Hawaii with passion and enthusiasm
Promotes excellence in customer relations in all encounters
Must be able to plan and meet deadlines
Maintain a flexible work schedule to meet the demands of the job
Convey a professional and positive image and attitude
Demonstrate commitment to continued professional growth and development
Other duties as assigned
Knowledge and Skills Requirements:
Strong communication and customer service skills and the ability to establish and maintain effective Working relationships with staff, patients/families, referral sources, physicians, community partners, and other agencies/organizations
Excellent organizational skills and the ability to prioritize, problem solve and manage multiple tasks simultaneously
Ability to set priorities, research, problem solve and make independent decisions with minimal supervision
Ability to maintain highly sensitive and confidential material
Ability to initiate, develop and maintain relationships with referral sources and community partners including hospital discharge planners, physicians, vendors and nursing facility staff
Familiar with concepts and practices used in a hospice setting
Ability to maintain records and prepare related reports
Basic computer knowledge of MS applications such as Word, Excel, Outlook,
Working knowledge of departmental and organizational policies, procedures, and operations
Working knowledge of the principles of office management and of modern office procedures, systems and equipment such as typewriters, calculators, word processors, etc.
Experience and Educational Requirements:
High school diploma
Minimum one year experience in healthcare or related field
Knowledge of hospital/physician referral process, end-of-life care preferred
Hours:
Generally Monday through Friday, hours will vary based on schedule needs.
The Intake Coordinators alternate working every other Saturday.
Position may require after hour work including weekends and holidays, as needed
Due to precautions being taken due to Covid 19, this position currently alternates working in the office and working remotely every other week
Why Navian Hawaii?
Team-oriented, locally run nonprofit where every voice is heard
Competitive pay with an excellent benefits package
Flexible organization that supports positive work/life balance
Employment Requirements:
All offers of employment at Navian Hawaii are contingent on a candidate’s successful completion of certain requirements which include:
A legally compliant background check
Drug Screen & Physical Exam
Navian Hawaii has also adopted a policy requiring all associates to be fully vaccinated against COVID-19, subject to limited exemptions based on medical conditions or sincerely held religious beliefs.
This post is listed Under Hawaii jobs
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