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Company Name : Microcom
Location : Palmer, AK 99645
Position : Customer Care Specialist
Job Description : Customer Care Specialist Come join the Microcom team and learn about a state-of-the-art broadband and video technology as well as smart home equipment from leading companies like Google, Amazon, and DISH. Now launching our new OneWeb LEO satellite broadband service.What would I do?· Serve as an information resource for customer billing, programming, and troubleshooting questions including ways for existing customers to get the most value from their experience.· Provide basic customer support for broadband and video services· Utilize problem solving skills to resolve customer questions and concerns· Effectively assess and troubleshoot equipment issues· Maximize opportunities to sell additional or upgraded services to customers as available, while providing a quality customer experience.· Back-to-back phone calls with customers throughout your day· Remain current and knowledgeable on every aspect of supported products· Accurately document customer account records based on actions takenWhat’s required?Must be 21 years of age or olderThe job is entry level, but you must be willing to learn about satellite technology, and satellite broadbandGood work ethic without direct supervisionWilling to submit to criminal background and pre-hire drug screenWhat else are we looking for?Technical customer service in the broadband industryFamiliarity with modem and router setup/configurationExceptional customer service skillsAptitude for understanding technical questionsSales or customer service experienceWorks well in a team setting and can communicate with othersA drive to excel and complete work to customer’s satisfactionPrior experience with ticketing system environmentPrior experience with Word, Excel, Google Drive, and browsers Firefox, Chrome, Internet ExplorerSalary & Benefits: Hourly and Overtime PayCommissions and IncentivesPaid time offMedical/Prescription/Dental/Vision401(k) Plan with Company MatchingPromotional OpportunitiesDiscounted DISH and Sling services and smart home productsPaid TrainingFlexible schedulingCurrently all employees are required to wear masks for all customer facing interactions.Come join our team and learn about video and broadband technology and the Smart Home!Job location(s)This position is open in Palmer.Interview & Position Dress CodeBusiness CasualAbout MicrocomFounded in 1984, we have focused on finding unique solutions to our customers’ diverse communications needs for over 35 years. When others thought it could not be done, Microcom has forged ahead to develop new satellite communication solutions. We are now launching the new OneWeb LEO satellite broadband service in Alaska.For more information about us, go to www.microcom.tvJob Type: Full-timeBenefits:401(k)401(k) matchingDental insuranceEmployee discountHealth insurancePaid time offVision insuranceSchedule:8 hour shiftMonday to FridaySupplemental Pay:Commission payCOVID-19 considerations:All customer facing interactions require the use of a face mask.Ability to commute/relocate:Palmer, AK 99645: Reliably commute or planning to relocate before starting work (Preferred)Education:High school or equivalent (Preferred)Work Location: One location
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