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Company Name : Western National Insurance
Location : Anchorage, AK 99503
Position : Claims Representative – Auto Physical Damage
Job Description : Overview:
Umialik Insurance Company is excited to announce an opportunity to join our Claims team as a Claims Representative with our Auto Physical Damage team. The individual in this role will hold a highly visible and important position working with our customers in the claims handling process.
As a candidate, you will have at least two years of auto adjusting experience with an insurance carrier. We are looking for an individual who has strong communication, time management, and analytical skills.
Responsibilities:
Handles high volume, low to moderate complexity claims within settlement authority.
Ensures customer service excellence.
Investigates and reviews policy forms, facts and documents related to claims to make appropriate decisions on claims resolution.
Utilizes knowledge, experience and available resources to resolve claims.
Has regular contact with customers (insureds, claimants, agents) as well as with employees across the organization.
Provides direction to outside vendors and partners.
Qualifications:
2+ years of handling auto claims with an insurance carrier.
Experience working with Microsoft Office and other systems on a daily basis.
Understanding of industry practices, standards, and claim concepts.
Able to multitask and solve problems.
Strong oral and written communication skills.
Strong negotiation skills.
Good business judgment.
Bachelor’s degree or equivalent related experience.
Working toward AIC, AINS or CPCU certification is preferred.
Western National Insurance is a growing, A+ rated (A.M. Best) group of property-and-casualty insurance companies serving individuals, families, and businesses in 20 states across the Midwestern and Western U.S. including Alaska. Currently ranked as the 37th largest private company by revenue in Minnesota (Minneapolis-St. Paul Business Journal), Western National year-over-year has earned accolades as an employer of choice, including the Wellness by Design Platinum +Green award from Hennepin County for employers who actively support wellness in the workplace. Western was also named a 2021 Star Tribune Top 175 Workplace, and for thirteen consecutive years since 2009 is recognized as a Wards Top 50 performing property-and-casualty insurance company.
Western National is known as “The Relationship Company®,” and caring for our employees is a part of that relationship commitment. Western National offers competitive pay, advancement opportunities, a generous benefits package, a robust wellbeing program, and a healthy work/life balance (including three weeks of paid time off, nine paid holidays, and eight hours of paid volunteer time as a starting point for new employees). These attributes are just some of the reasons why nearly half of our employees choose to stay on the Western National team for ten years or more.
Our benefits package includes:
Medical insurance – We offer affordable (thanks to a generous employer subsidy), above-average coverage and the choice of either a traditional Preferred Provider Organization (PPO) option OR a High-Deductible Health Plan (HDHP) option, which includes an HSA contribution
Western Wellbeing program – Including fitness studio, on-site massage, yoga classes, locker room with showers, sit/stand workstations, nutrition seminars, and more
100% company-paid tuition reimbursement for approved job-relevant coursework
Discounts on automobile and homeowner’s insurance
Two weeks paid parental leave
401(k) company match
Profit-sharing bonus
Other standard employee benefits – including dental insurance, vision benefits, life insurance, disability insurance, and more
We could continue to list the things that we think make Western National a great place to work, but why not hear it instead from actual current and former employees? Here are some quotes that Western National employees have posted to the Glassdoor public review site:
“Excellent company which prioritizes customer service and community service.”
“I have felt welcomed here and I feel like the Senior Management cares.”
“The company has a great culture in my opinion. I feel like my contributions are valued and that management cares about what we do and takes the time to acknowledge individual impact for the company. Management feels very accessible as well. My co-workers are all professional people and easy to get along with. Opportunities for advancement are real and rewarding. Continuing education is 100% paid for and encouraged. The pay is good. The benefits are mostly solid and fair.”
(For more reviews from current and former Western National employees, you can visit the company’s Glassdoor page here: http://bit.ly/2qXtl4A .)
***Western National is an equal opportunity employer. All qualified applicants will receive consideration for employment.***
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