Customer Service Representative – Voice / Non Voice Job Vacancy in De Soto Technologies Ahmedabad, Gujarat – Latest Jobs in Ahmedabad, Gujarat

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Company Name : De Soto Technologies
Location : Ahmedabad, Gujarat
Position : Customer Service Representative – Voice / Non Voice

Job Description : Experience: 0-2 years
Job description:

0-2 years in e-commerce customer service experience preferred.
General understanding of e-commerce CRM (Salesforce Commerce Cloud) will be added advantage.
understanding of typical issues associated with online ordering (e.g., order updates, cancelations, replacements, etc.).
Pleasant and professional written customer service communication skills required. Excellent grammatical skills.
Excellent attention to detail, strong organization skills and the ability to multitask are required. Expectations include accountability, taking initiative, having pride in one’s work and striving for continuous improvement.
Competency regarding general business software tools (e.g, Word, Excel, email, etc.) and internet skills a must.
Proven ability to learn new technologies quickly and manage change efficiently, proactively and in a positive manner.
Experience with a case management solution such as Zendesk or Salesforce Service Cloud is preferred.
Min typing speed of 30-40 WPM is required.

Benefits:

Night shift allowance
Free transportation 24X7
Weekly WOW transaction (Call/Email/Chat) incentive
Monthly & Quarterly Rewards and recognitions
Casual dress code
Team outings & Fun Friday activities
E-learning to continuously enhance skillset
Dedicated HR to listen all your concerns and improvise

Qualification:

Bachelor’s Degree or equivalent

This post is listed Under Ahmedabad jobs

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