Customer Service Executive – Service Assurance Job Vacancy in Tata Communications Pune, Maharashtra – Latest Jobs in Pune, Maharashtra
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Company Name : Tata Communications
Location : Pune, Maharashtra
Position : Customer Service Executive – Service Assurance
Job Description : Responsibilities
Develop and oversee control systems to prevent or deal with violations of compliance guidelines and internal policies with respect to defined clients SLA, KPI and KRA.
Prepare RCA, Monthly and Weekly reports and presenting dashboard for senior management as appropriate.
Handling Network Security – Closure of Non Compliance across organization for Enterprise Servers, Firewalls, Switches, Routers Vulnerabilities, and Configuration review, Connectivity’s as per ISO. And Following up until work done.
Revise SOP, reports etc. periodically to identify hidden risks or non-conformity issues
Strong holding of closures in timely manner.
Review, Draft, modify and implement company IT policies.
Evaluate the efficiency of controls and improve them continuously.
Collaborate with concerned teams to monitor enforcement of processes and maintain compliance
Assess the team to identify possible compliance risks
Review the work of team members to identify compliance issues and provide advice or training
Keep abreast of evolving best practices in compliance control.
Key Skills
Proven experience in Compliance / Security / Risk / DR Plan
Vulnerability Management – Providing recommendation
In-depth knowledge of the industry’s standards and regulations
Excellent knowledge of reporting procedures and record keeping
A business acumen partnered with a dedication to compliance
Methodical and diligent with outstanding planning abilities
An analytical mind able to see the complexities of processes & procedures
Excellent communication skills, Getting work done.
Certified compliance professional or ISO 27001 Auditor / System Auditor or GRC framework
Hands on experience on Firewalls and Network Security
MBSS, Configuration review, Vulnerability Assessment and Providing recommendation.
Understanding and working of SIEM
Excel, PowerPoint.
Purpose – Broad objective of the role Operating Network – Key External Operating Network – Key Internal Size and Scope of Role – Financial Size and Scope of Role – No. of direct reports Size and Scope of Role – Total team size Size and Scope of Role – Other size parameters Minimum qualification & experience Other knowledge/skills Key Responsibilities Technical Competencies Knowledge / Skills Communication Skills
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