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Company Name : Swissport International Ltd.
Location : Fort Lauderdale, FL
Position : Passenger Service Agent – FLL
Job Description : About Swissport USA
At Swissport, our vision is to be the most trusted single-source Ground Services and Cargo Handling provider in the aviation industry. We operate at 269 airports in 47 countries across six continents. In the United States, we manage 46 locations.
Did you know?
Swissport’s total warehouse area globally equals 71 soccer fields.
Swissport performs one aircraft turn every 15 seconds.
Swissport serves about 8 airline passengers per second worldwide.
When you work for Swissport, you are eligible for tuition reimbursement up to $5,000 a year, a 401 (k) plan with match, paid training and more! We also pride ourselves from growing our leaders from within.
Come join a winning team!
To provide all necessary and required passenger/customer services as contracted by the customer to include but not be limited to reservations, ticketing, baggage processing, terminal/gate check-in, jet way operation, greeting arriving passengers, handling of VIPs, provide special passenger assistance, handle customer complaints and other duties as assigned.Responsibilities
Inspect and verify passenger documentation
Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations
Manage passenger baggage processing including handling and fee calculation if applicable
Assist passengers as needed through arrival and check in processes including support for passengers with special needs such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance
Direct passengers through Customs, Immigration, and Quarantine, as required
Make public address announcements as required
Assist Ramp Service Agents to ensure that wheelchairs, strollers and gate checked bags (cleared through security) are made available for loading upon departure and delivery to passengers upon arrival
Comply with all federal, state, municipal, airport authority and carrier security requirements and Swissport SOPs and policies
Ensure all safety and security processes and procedures are complied with at all times
Operate equipment to include the jet way, computer keyboards, and carrier specific reservation/ ticketing software
Produce all required, work-related documentation
Other duties as assigned
Qualifications and Competencies
High School diploma or GED equivalent
Passionate about customer service and must have relevant work experience
Excellent communication skills (written and verbal) in country specific language
Additional languages desirable
Commitment to continuous improvement
Self motivated and able to work independently
Attentive to detail and numerate
Ability to follow processes and procedures and apply flexible approach when required
Must be able to type and learn airline specific computer reservation/ ticketing software
Willingness to work in inclement weather
Equal Employment Opportunity StatementSwissport as an equal opportunity employer bases its hiring decisions on the business need and the best qualified candidates available, and does not discriminate in its employment decisions on the basis of any protected category. Candidates who are offered employment may be subject to a criminal record and other background checks as permitted or required by company policy or applicable law.
Job Type: Part-time
Pay: $17.05 per hour
Schedule:
Holidays
Monday to Friday
Weekend availability
Application Question(s):
Do you have open availability?
License/Certification:
Driver’s License (Required)
Work Location:
One location
Work Remotely:
No
This post is listed Under Florida jobs
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