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Company Name : Right At Home North Atlanta
Location : Alpharetta, GA 30022
Position : Client Care Coordinator/Scheduler (Home Care)
Job Description : Do you care about people? Do you have a passion for ensuring people have the best care possible? Do you have a personal experience caring for a parent or grandparent and know firsthand what a blessing it is to have a dedicated team of caregivers to help you manage life with an aging loved one? So do we. We are Right at Home, an established and fast paced home-care agency located in Alpharetta. We are currently seeking an Client Care Coordinator/Scheduler to join our dynamic team.
The Client Care Coordinator/Scheduler is expected to perform a variety of duties that support the coordination of scheduling service for our home care clients. This position is responsible for high volume scheduling of clients and caregivers and following up with clients to ensure we are effectively managing expectations.
Responsibilities and Duties
Assist with creating and maintaining a high volume of client and caregiver schedules with an emphasis on accuracy and a high level of customer service
Assist with following up on all client and caregiver issues to ensure any problems or concerns are addressed and resolved in a timely manner.
Answer incoming calls in a friendly, professional and knowledgeable manner.
Enter and maintain accurate client and caregiver data in the software system.
Communicate new assignments and/or schedule changes to caregivers and clients in a timely and professional manner.
Must be willing to participate in the on-call after hours telephone rotation (includes weekends and holidays) to manage inquiries, emergencies and caregiver call outs
Provide additional administrative support as needed
Qualifications and Skills
Must possess strong customer service skills
Must demonstrate excellent oral and written communication skills and the ability to listen effectively
Must have the personal integrity and ability to discreetly handle confidential information
Must demonstrate effective interpersonal skills as well as sound judgment and good decision-making skills
Must possess demonstrated excellent computer literacy and Microsoft Office skills
Must possess an aptitude and passion for learning new things with a strong work ethic in a fast paced environment
Must possess the ability to excel in a team environment as well as work independently with little supervision
Must possess the desire to serve clients and coworkers with exceptional customer service
Must possess strong interpersonal skills with the ability to effectively communicate with a diverse workforce
Clear Care Experience is a plus
NO PHONE CALL INQUIRIES PLEASE!!
Job Type: Full-time
Pay: $22.00 – $25.00 per hour
Benefits:
401(k)
401(k) matching
Health insurance
Paid time off
Schedule:
8 hour shift
Day shift
Monday to Friday
On call
Ability to commute/relocate:
Alpharetta, GA 30022: Reliably commute or planning to relocate before starting work (Preferred)
Experience:
Scheduling: 1 year (Preferred)
Work Location: One location
This post is listed Under Georgia jobs
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