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Company Name : Norwegian Cruise Line Holdings Ltd.
Location : Atlanta, GA
Position : Back Office Operations Agent (NCLH) (REMOTE)
Job Description : BASIC PURPOSE: Processes airline tickets from automation fallout and process ticket refunds. Performs ticket interface and quality control functions so that the weekly ARC (Airline Reporting Corporation) report is accurately prepared. Assist with coding and processing of supplier invoices.
POSITION RESPONSIBILITIES:Issue airline tickets that fail automated ticketing process.
Issue refunds and void tickets for guests, crew, and corporate tickets along with exchanges for flight and airline related changes.
Handle daily, weekly and monthly duplicate and unused ticket tracking for Air/Sea, Corporate, and Crew Travel.
Process and manage interface of tickets between GDS and TRAVCOM/TRAMS.
Run weekly discrepancy reports, correct all discrepancies, and reconcile airline ticket transactions with TRAVCOM/TRAMS and IAR for accurate production of financial reports.
Submit the ARC IAR (Interactive Airline Reporting) report weekly.
Research all ADMs produced by Air/Sea and Corp/Crew travel. Dispute and resolve all memos through Memo Manager in the ARC website or with each individual airline. Make recommendations for payment as well as record payment for reconciliation purposes.
Research and respond to airline correspondence and Guest Relations e-mails concerning all airline ticket claims and ticket refund status.
Submit and code invoices received from after-hours travel agency and credit card processors.
Assist with reconciliation of TRAVCOM/TRAMS to credit card statements correcting data discrepancies.
Perform other job related functions as assigned.
EDUCATION: High school diploma or equivalent required. Associates Degree, Travel Agency School Certification or any equivalent combination of relevant background and work experience preferred.
EXPERIENCE: Minimum 1 to 3 years’ experience functioning in an accounting role, preferably at a cruise line, travel agency, or tour operator.
KNOWLEDGE & SKILLS: Working knowledge of Amadeus/Sabre and related air ticketing functionality. Familiarity with airline contract terms and conditions. Knowledge of TRAMS or TRAVCOM a plus. Intermediate level knowledge of Microsoft Office Suite. Detail orientation for identifying and correcting discrepancies. Interpersonal skills to work effectively with team members. Ability to work in a team environment. Must be available to work weekends, holidays, and flexible shifts.
Job Type: Full-time
Pay: $11.00 – $24.00 per hour
Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Schedule:
8 hour shift
Weekend availability
Education:
Associate (Preferred)
Experience:
Accounting: 3 years (Preferred)
Cruise/Air Line: 2 years (Preferred)
Work Location: Multiple Locations
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