Call Center Representative Job Vacancy in Neiman Marcus Phoenix, AZ – Latest Jobs in Phoenix, AZ
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Company Name : Neiman Marcus
Location : Phoenix, AZ
Position : Call Center Representative
Job Description : NEIMAN MARCUS GROUP
Neiman Marcus Group (NMG) has been the premier destination for luxury fashion and goods, superior service, and an elevated retail experience for more than a century. Today, 9,000 associates contribute to the success of NMGs brands: Neiman Marcus, Bergdorf Goodman, Last Call, and Horchow. There are 38 full-line Neiman Marcus stores in cosmopolitan markets across the United States and a sophisticated digital platform that attracts shoppers worldwide. . NMG also owns five Last Call stores and Horchow.com, an e-commerce site that offers premium furniture and home decor.
Job Description
As a Call Center Representative, you will be responsible for handling inbound call servicing for multiple lines of business. Primary call types include loyalty and promotional program assistance, earned gift card exceptions and private-label payment liaison assistance.
Key Performance Requirements
Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.
Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
Building lasting relationships with clients and other call center team members based on trust and reliability.
Utilizing software, databases, scripts, and tools appropriately.
Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
Taking part in training and other learning opportunities to expand knowledge of company and position.
Adhering to all company policies and procedures.
Physical Environment
Inbound contact center, open 7 days per week, includes weekends, evenings, and holidays
Wearing headset for long periods of time
Highly time sensitive, fast paced environment which commits to meeting customer and retail store demand by excellent time management skills
Heavy keyboard/mouse usage required with repetitive movement
Requirements
High school diploma or equivalent.
More education or experience may be preferred.
Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
Understanding of company products, services, and policies.
Proficiency with computers, especially with CRM software, and strong typing skills.
Ability to ask prying questions and diffuse tense situations.
Strong time management and decision making skills.
Adaptability and accountability.
Fluency in multiple languages may be desired.
Organization: Call Centers
Schedule: Full-time
Shift: Day
Employee Status: Regular
Job Type: Standard
Job Level: Individual Contributor
Travel: No
This post is listed Under Arizona jobs
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