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Company Name : VIPdesk Connect
Location : Arizona
Position : Client Experience Representative (Remote)
Job Description : VIPdesk Connect is a certified B-Corp and a women-owned corporation that has earned recognition as a Best Workplace. We are passionate about customer service and are seeking team members to provide elevated customer care for an iconic luxury fashion brand. We offer remote work and flexible schedules that offer a work-life balance for our team members.
The Seasonal Client Experience Representative on the Chanel team provides elevated customer service remotely via all communication channels. Dedicated to this exclusive brand, you are providing various aspects of services to support their iconic brand products in fashion, boutiques, fragrance, beauty, watches, and fine jewelry creating a memorable world-class experience for customers and clientele alike.
This position provides you with a career opportunity and growth as you continuously acquire skills through our training program. This allows you to build specialized knowledge and expertise to support your passion for working with a luxury brand.
What You’ll Do
Serve as a brand ambassador who conveys energy, excitement, authenticity, and appreciation for the timeless elegance of Chanel
Utilize proactive and intuitive techniques to increase customer experience
Retain deep knowledge of Chanel’s products with the ability to convey features and benefits
Thrive in a fast-paced environment with high-performance standards
Communicate with clients with empathy while applying high-quality guidelines and policies.
Requirements
High school diploma or equivalent, some college preferred
3+ years of Customer Service background with at least one year of call center experience
Superior verbal and written communication skills
Demonstrated excellence in listening skills with the ability to demonstrate understanding of the customer’s needs
Positive attitude with a customer-service orientation
Proficiency with utilizing Microsoft products, cloud technologies, and with multiple system platforms
Must have a home-office environment, internet connection, and computer system that meets VIPdesk Connect policies and maintenance requirements
Currently reside in AR, AZ, DE, FL, GA, IL, IN, KY, MD, NC, NE, NJ, NM, NV, NY, OH, SC, TN, TX, UT, VA, or WI
Able to successfully pass a credit, criminal, and employment reference security check
Preferred Qualifications
Experience with e-commerce retail
Experience with luxury brands and a genuine passion for fashion, fragrance, cosmetics, and luxury goods
Experience providing live chat customer support
Benefits
100% Remote/Work-from-Home
Flexible Schedules – customize your workdays to fit your needs
Paid Training
Who We Are
At VIPdesk, we believe brand loyalty is built with every customer interaction. Each experience is an opportunity to reinforce a customer’s love for a brand. And no matter how leading-edge our technology is, it will never replace the power of the one-to-one connection. It’s why we’ve built a culture that cares. It’s why our team knows how to connect with customers, human to human.
At VIPdesk, we believe in creating a supportive workplace where we listen to one another, where all feel comfortable sharing ideas, where we work together to achieve our goals and share in the celebration of our successes. We believe that positive energy leads to team member innovation, creativity, and above all, happiness.
VIPdesk Connect is proud to be an equal opportunity employer, M/F/D/V
Job Types: Full-time, Temporary
Pay: $20.00 per hour
Benefits:
Employee assistance program
Employee discount
Flexible schedule
Flexible spending account
Schedule:
10 hour shift
8 hour shift
Day shift
Monday to Friday
Overtime
Weekend availability
Supplemental Pay:
Bonus pay
COVID-19 considerations:100% Remote/Work-from-Home including training and interviewing
Work Location: Multiple Locations
This post is listed Under Arizona jobs
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