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Company Name : Virginia Community College System
Location : Virginia
Position : Student Support Specialist
Job Description : Posting Summary
Role Title
Education Support Spec II
Role Code
29143-FP
FLSA
Non-Exempt
Pay Band
03
Working Title
Student Support Specialist
Position Number
280W0879
Agency
Northern VA Community College
Division
NV280-VP Workforce Development
Work Location
Loudoun – 107
Hiring Range
$21/hr
Emergency/Essential Personnel
No
EEO Category
E-Paraprofessionals
Full Time or Part Time
Part Time
Does this position have telework options? -Telework options are subject to change based on business needs-
No
Does this position have a bilingual or multilingual skill requirement or preference?
Yes
Work Schedule
8:30am – 5:00pm – 25-29 hours a week – evening hours as needed
Sensitive Position
No
Job Description
Northern Virginia Community College (NOVA) is the second largest community college in the United States and the largest public educational institution in Virginia. NOVA has more than 71,000 students and 2,600 faculty and staff members. As one of the most internationally diverse colleges in the United States, with a student body consisting of individuals from more than 180 countries, NOVA is committed to creating a diverse, inclusive, and equitable Virginia by fostering excellence in higher education. As an Achieving the Dream “Leader College,” NOVA is committed to the principles of access, opportunity, student success, and excellence by meeting the educational and training needs of the region and its people with excellent and affordable courses and programs, offered by an inspired and committed diverse faculty and support staff.
With six unique locations throughout our region, each conveniently located within 40 miles of Washington D.C, we have Northern Virginia covered. NOVA’s Alexandria Campus is located seven miles from the nation’s capital, just across the Potomac River from Washington DC; the Annandale Campus, with its urban feel and suburban appeal, is ranked as the most diverse in Virginia and boasts a thriving Koreatown; the Loudoun Campus is located in a comfortable suburb steeped in colonial history; the Manassas Campus is located next to Manassas Battlefield Park, site of the first major battle of the Civil War; the Woodbridge Campus is home to municipal parks, state parks, and national wildlife refuges; and the Medical Education Campus, located in Springfield, is a uniquely specialized campus that stands apart from what most community colleges can offer, with the area boasting an abundance of hiking and biking trails, and parks with nature and wildlife areas.
NOVA offers an opportunity to make a difference with outstanding career opportunities and competitive total rewards benefits, including a comprehensive health and dental insurance program, generous paid leave, deferred compensation plans, paid parental leave, state employee discounts, and a solid and secure retirement system. NOVA embraces opportunities to create a college community that is a welcoming and inclusive place to learn and work. We do this by fostering a sense of belonging and ensuring equity while maintaining an open, civil, and safe environment for our students, faculty, staff, and guests. In so doing, NOVA fulfills its mission to offer world-class teaching and learning to the Commonwealth of Virginia.
The security of our students, faculty, and staff is very important at
NOVA
. Please take a moment to review
NOVA’s Annual Security Reports.
General Description: The part-time Student Support Specialist provides administrative support for the NOVA Workforce division. The person in this part-time position works 20-29 hours per week, must be able to work flexible schedule including occasional evenings and weekends as well as travel throughout the NOVA region as needed.
Duties and Tasks: The Student Support Specialist serves as the enrollment specialist and office support
for the division. Responsibilities include:
Performing registration tasks and/or providing guidance to students on the
registration system
Entering and maintaining accurate data into the student information system
Issuing enrollment confirmation emails and letters
Troubleshooting and resolving enrollment problems
Ensuring that instructors have all instructional materials needed
Providing quality customer service
Identifying and assessing customer’s needs to achieve satisfaction
Handling customer complaints and providing appropriate resolutions and alternatives
Assisting with the marketing classes
Organizing and maintaining files and records
Assisting program developers/managers/coordinators to ensure logistical
arrangements for programs are met.
Providing general office support tasks.
Performing other related duties as required.
Special Assignments
May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.
KSA’s/Required Qualifications
Required KSAs:
Customer service oriented
The ability to adapt and respond to different audiences.
Excellent written and oral communication skills
Strong interpersonal and organizational skills
Ability to work cooperatively with students, instructors and staff; especially as part of a team
Ability to work on multiple projects independently, at times under stress
Demonstrated computer skill proficiency including using Microsoft Office
Ability to provide accurate information and courteous customer service
Ability to interact effectively with internal and external customers.
Attention to detail and ability to take initiative.
Must be able to work flexible schedule including occasional evenings and weekends as well as travel throughout the NOVA region as needed.
Minimum Qualifications:
Associate’s degree or an equivalent combination of relevant education and/or experience.
Some experience with customer service .
Some experience with office procedures, managing files, schedules, and paperwork
Preferred Qualifications
Some experience working in an office setting.
Bilingual abilities are a plus
Operation of a State Vehicle
No
Supervises Employees
No
Required Travel
Travel throughout the NOVA region as needed.
Posting Detail Information
Posting Number
WGE_776P
Recruitment Type
Public
Number of Vacancies
4
Position End Date (if temporary)
Job Open Date
03/24/2022
Job Close Date
04/14/2022
Open Until Filled
No
Agency Website
Contact Name
Phone Number
Special Instructions to Applicants
Must be able to work flexible schedule including occasional evenings and weekends as well as travel throughout the NOVA region as needed.
Additional Information
Background Check Statement Disclaimer
The selected candidate’s offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth’s Statement of Economic Interest. For more information, please follow this link: http://ethics.dls.virginia.gov/
EEO Statement
The Virginia Community College System, an EEO employer, welcomes applications from people of all backgrounds and recognizes the benefits of a diverse workforce. Therefore, the VCCS is committed to providing a work environment free of discrimination and harassment. Employment decisions are based on business needs, job requirements and individual qualifications. We prohibit discrimination and harassment on the basis of race, color, religion, sex, national origin, age, sexual orientation, mental or physical disabilities, political affiliation, veteran status, gender identity, or other non-merit factors.
ADA Statement
The VCCS is an EOE and Affirmative Action Employer. In compliance with the Americans with Disabilities Acts (ADA and ADAAA), VCCS will provide, if requested, reasonable accommodation to applicants in need of access to the application, interviewing and selection processes.
E-Verify Statement
VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.
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