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Company Name : UCS
Location : Alexandria, VA 22304
Position : Customer Service Assistant
Job Description : We are a customer-focused, family-owned company that is dedicated to offering exceptional value to our consumers. Our goal is to build long-term relationships with our customers by putting them at the heart of all we do. We work hard to boost revenue and improve the reputation of our clients.
Our Customer Service Assistants go above and beyond to make sure that our customers get the greatest experience possible. We believe in investing in our Customer Service Assistants by establishing a positive culture that enables them to train, grow, and motivate one another, giving you the resources you need to succeed.
Customer Service Assistants must be able to:
To provide answers to consumer queries and concerns, become an expert in product expertise.
Collect and enter customer data
To understand client demands and deliver realistic solutions, develop effective questioning techniques.
At all times, be professional, kind, helpful, and empathetic to the requirements of customers.
Reach out to customers and educate them about your services and products.
Collaborate with the customer service and management teams to improve the customer experience and customer retention.
Bring to the attention of top management any difficulties or problems that you are concerned about.
Other responsibilities may be allocated.
Qualifications for the Customer Service Assistant:
We will train you in all facets of the position regardless of your previous experience.
GED or high school diploma
A history in call centers, sales, customer service, retail, or the service industry is advantageous.
Ability to communicate with customers effectively and sensitively
Detail-oriented, with strong follow-up skills
Ability to ask inquiries and think quickly on your feet
Flexibility and willingness to work non-traditional hours
Ability to adapt to change and deal with various challenges at the same time
Job Type: Full-time
Pay: $45,000.00 – $55,000.00 per year
Schedule:
10 hour shift
8 hour shift
Day shift
Holidays
Monday to Friday
Weekend availability
Ability to commute/relocate:
Alexandria, VA 22304: Reliably commute or planning to relocate before starting work (Preferred)
Work Location: One location
This post is listed Under Virginia jobs
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