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Company Name : The ENT & Allergy Centers of Texas
Location : McKinney, TX 75069
Position : Appointment Scheduler
Job Description : The ENT & Allergy Centers of Texas is looking to expand it’s already awesome scheduling team. We offer medical benefits, PTO, 401k, and 9 paid holidays.
Essential Job Responsibilities:
Schedules appointments for patients either by phone when they call in or in person after an office visit. If medical practice offers after-hours/one-day appointments, schedules these appointments following urgent/emergency protocols as in the case of a sick child, which may mean scheduling the patient with a physician or nurse practitioner other than their primary physician.
Uses manual/computerized system to match physician/clinician availability with patient’s preferences in terms of date and time.
Maintains scheduling system so records are accurate and complete and can be used to analyze patient/staffing patterns. Provides daily schedules to physicians/clinicians or medical assistants prior to each day’s visits. Copies also made available to the receptionist/registration clerk and others as needed.
Ensures that updates (e.g., cancellations or additions) are input daily into master schedule.
Communicates as needed with physicians/clinicians and other staff about any patient concerns/issues related to scheduling. Consults with appointment manager about any system problems.
Uses customer service principles and techniques to deal with patients calmly and pleasantly.
Other duties as assigned.
Education: High school diploma.
Experience: Minimum one year of experience in an appointment scheduling position, preferably in a medical practice setting.
Other Requirements: None
Performance Requirements:
Knowledge:
Knowledge of medical practice protocols related to scheduling appointments.
Knowledge of manual/computerized scheduling systems.
Knowledge of customer service principles and techniques.
Skills:
Skill in communicating effectively with physicians/clinicians about scheduling preferences.
Skill in maintaining master appointment schedule via manual or computerized means.
Skill in producing reports about appointment patterns as needed.
Abilities:
Ability to multitask effectively, dealing with phone calls, in-office patients, staff, and others pleasantly.
Ability to communicate calmly and clearly with patients about appointments in all circumstances including when they are ill or have an emergency.
Ability to analyze situations and respond appropriately.
Job Type: Full-time
Job Type: Full-time
Pay: $18.00 – $22.00 per hour
Benefits:
401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance
Schedule:
Day shift
Monday to Friday
Education:
High school or equivalent (Preferred)
Experience:
Customer Service: 1 year (Preferred)
Computer Skills: 1 year (Preferred)
Work Location: One location
This post is listed Under Texas jobs
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